Mortgage Collections Representative Position Available In Bradley, Tennessee
Tallo's Job Summary: The Mortgage Collections Representative position at Nationwide Recovery Service, Inc. involves handling billing inquiries, assisting consumers with financial planning to prevent home repossession, and maintaining detailed records. The role requires 1 year of call center debt collection experience, the ability to work second shift, and proficient communication skills. This full-time position offers a salary starting at $17.00 per hour, along with benefits and opportunities for advancement within the company.
Job Description
Mortgage Collections Representative Nationwide Recovery Service, Inc. 545 Inman Street West, Cleveland, TN 37311
Job Posting:
Mortgage Debt Collector/Customer Service Position Overview:
We are looking for highly motivated, laser-focused, and empathetic individuals who have a desire to help others navigate through difficult times. Our consumers are facing challenges such as bankruptcy, natural disaster relief, and loss of assets that impact their ability to pay their mortgages. Our goal is to help people recover through financial planning, government assistance, and personalized support, enabling them to keep their homes. We offer a dynamic call-center environment with opportunities for upward mobility.
Job Description:
As a Mortgage Debt Collector, you will: Handle billing and collections inquiries. Generate revenue for clients by ensuring timely and accurate payments. Assist consumers in preventing home repossession through financial planning. Perform basic office duties such as faxing documents, typing invoices, and answering phones.
Responsibilities:
Multi-task effectively. Demonstrate proficiency in email etiquette and communication skills. Meet the assigned minimum number of phone calls/attempts/accounts per day. Maintain attention to detail in data entry and recording conversations. Provide clear and concise information to debtors. Exhibit outstanding follow-up skills to maintain consumer/client relationships. Actively listen to consumers. Be familiar with applicable software, FDCPA laws, and state laws. Sit and talk on the phone via a headset for extended periods. Perform other related duties as assigned.
Qualifications:
1 year of experience in a call center handling debt collection. Ability to work second shift. Proven performance in calls, contracts, promises, payment overage, and all elements of bank and retail collections (preferred). Ability to work independently from home in a quiet, uninterrupted environment. Understanding of the negotiation process to obtain maximum possible payments. Ability to take constructive criticism and strive for success. High School Diploma or equivalent. Stellar attendance and punctuality are required. Good tenure at previous jobs (2+ years in a relevant field).
Schedule:
Monday-Friday:
11:00 AM – 8:00 PM with a 1-hour lunch One Saturday every 4 weeks: 9:00 AM – 3:30 PM Optional and mandatory overtime
Training:
Training will be remote and last approximately 3-4 weeks
Benefits Package:
Work from home with all equipment provided (internet access and office supplies not included). Health, Life, Short Term Disability, Long Term Disability, Vision, Dental, and Life Insurance Buy Up. 401(k) plan. Employee Assistance Program. Health Savings Account with employer match. Opportunities for internal progression and promotion.
Job Type:
Full-time Pay:
From $17.00 per hour
Benefits:
401(k) Dental insurance Disability insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Paid training Vision insurance Work from home
Work Location:
In person
