Collections Assistant Position Available In Davidson, Tennessee

Collections Assistant Old Hickory Credit Union – 3.5

Nashville, TN Job Details Estimated:

$47K – $55K a year 9 hours ago Benefits Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off On-the-job training Vision insurance 401(k) matching Qualifications Bilingual Spanish Customer service Fair Housing regulations Mid-level Microsoft Office High school diploma or

GED TILA 1

year Communication skills

Negotiation Bankruptcy Full Job Description Description:

Old Hickory Credit Union (OHCU) is seeking a Collections Assistant to join our team. At OHCU, we are dedicated to serving our community and providing excellent customer service to our members. As a Collections Assistant, you will play a vital role in fulfilling our mission of Making a Positive Difference in our Neighbors’ Lives. At Old Hickory Credit Union, you’ll find a supportive family-style environment and a dedication to serving the community. Since 1934, we have prided ourselves in providing excellent customer service and a wonderful overall experience to our members. Employment at OHCU comes with competitive pay, on-the-job training, growth opportunities, and a community of coworkers who will be excited to meet and work with you.

Work Location:

Nashville, Tennessee (this is not a remote position)

Responsibilities:

Utilize intermediate knowledge of collection procedures, including bankruptcy laws and procedures, repossessions, and recovery to assist in the collection of delinquent accounts Communicate with members and coborrowers by telephone, email, text, and mail regarding their delinquent accounts and work with them to establish payment arrangements to bring accounts current Maintain accurate and up-to-date records of all collection activities Must comply with all federal and state regulations such as Fair Credit Reporting Act (Reg V), Fair Debt Collection Practices Act (Reg F), Unfair, Deceptive or Abusive Act (UDAAP), Fair Housing Act, Fair Lending Act, Equal Credit Opportunity Act (Reg B), Truth in Lending Act, (Reg Z), Expedited Funds Availability Act (Reg CC), Credit Card Act, Bank Secrecy Act, The Patriot Act, The Privacy Act, Regulation CC, etc., as well as all Old Hickory Credit Union policies and procedures. Provide excellent customer service to members and assist them in resolving any issues related to their accounts

Requirements:

Bilingual (Spanish) is a plus High school diploma or equivalent At least 1 year of financial institution collections experience Intermediate knowledge of collection procedures, including bankruptcy laws and procedures, repossessions, and recovery Excellent communication and interpersonal skills Strong negotiation skills and the ability to maintain tact under pressure with a professional demeanor Strong attention to detail and ability to maintain accurate records Ability to work independently and as part of a team Proficiency in Microsoft Office and other relevant software Other duties as assigned Able to pass a background check and a drug screen Candidate must successfully pass an employment credit check. Any current delinquencies or bankruptcies still showing on the credit report may result in failure of the check. The review may include, but is not limited to, past due items, late payments, unpaid charge-offs, collections (non-medical), judgments, bankruptcies, repossessions, and foreclosures.

Benefits:

Medical, Dental, Vision 401K with Company Match Life (company paid) Short Term Disability (company paid) Long Term Disability (company paid) Telemedicine (company paid) Paid Time Off Birthday time off Tuition reimbursement

Equal Opportunity Employer:

Old Hickory Credit Union does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.