Maternity Insurance & Patient Support Specialist Position Available In Hamilton, Tennessee

Maternity Insurance & Patient Support Specialist 2.6 2.6 out of 5 stars 6025 Lee Highway, Chattanooga, TN 37421 Join Neb Doctors / Pumps for Mom, a growing durable medical equipment company, as a Maternity Insurance & Patient Support Specialist . This full-time, in-office role in Chattanooga, TN focuses on identifying and resolving insurance-related issues that prevent timely billing. This includes handling denials, correcting payer details, and ensuring orders meet billing requirements. We’re looking for someone detail-oriented, insurance-savvy, and reliable—who can be counted on as a consistent on-site team member. Why work with us? Competitive hourly rate (based on experience) Flexible benefits packages (health/dental/vision) 401(k) matching program and employee stock options Accrued paid time off (VPS) Monday through Friday, 8 AM – 5 PM schedule (no weekends) Employee-owned / ESOP company Who is Neb Doctors / Pumps for Mom? Neb Doctors is a leading provider of respiratory and maternity-related medical equipment, offering real-time access to nebulizers, phototherapy devices, breast pumps, and more. Our Pumps for Mom division works closely with OB/GYNs, birthing hospitals, pediatricians, and patients to provide maternity products through insurance benefits.

Primary Responsibilities:

Review and resolve insurance-related issues that delay billing, such as denials, incorrect plan information, or missing documentation components Investigate payer-related escalations and take corrective action to ensure accurate and billable orders Work to increase the clean claim rate by identifying patterns and proactively resolving issues before submission Collaborate with billing and verification teams to clear revenue-holding problems Serve as a coverage resource for intake or support staff when complex payer situations arise Document all resolution activity accurately in applicable systems Maintain a reliable and consistent in-office presence to support operational needs #

LI-NEB Position Requirements:

Strong understanding of insurance workflows, denials, and payer-specific requirements Experience in healthcare billing, DME, or insurance follow-up preferred Dependable, punctual, and organized Comfortable managing a queue of follow-ups and driving resolution independently Strong communication and documentation skills Proficient in Microsoft Office; Salesforce and/or Bonafide experience is a plus At Neb Doctors/Pumps for Mom, we are willing to train the right individual. If you are passionate about providing excellent service, working with a dedicated team, and contributing to the well-being of new mothers and their families, we invite you to apply. Submit your resume and cover letter to hr@nebdoctors.com . Join us in positively impacting the lives of our customers and communities.

Note:

Neb Doctors/Pumps for Mom is an equal-opportunity employer. We will provide training for the right candidate.