Senior Supervisor, Collections & Recovery (US) Position Available In Duval, Florida

• Work Location:

• Phoenix, Arizona, United States of America

• Hours:

• 40 •

Pay Details:

• $68,640
• $102,960 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues.

Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

• Line of Business:

• Personal & Commercial Banking

• Job Description:

• The Senior Supervisor will manage debt specialists and processes within all aspects of Credit Card collections
• from one day past due through charge off. They will manage efficiencies, collection, and compliance metrics, drive Customer connection/engagement across team, as well as coaching and developing of staff.
• Remote

• Schedule:

  Monday-Friday 8a-5p EST

• Saturdays
• 8a-5p EST (4 Saturdays a year)
• The candidate should be within a commutable driving distance of _Greenville SC, Jacksonville FL or Phoenix AZ_ to attend any in-person office meetings and/or technology issues.

• Depth & Scope:

• + Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required + Manages day-to-day activities of an operations, production or support unit(s), ensuring that processes are conducted efficiently and timely and according to established policies and procedures + Supervises lead staff, assigning, prioritizing and monitoring work; Contributes to development of department policies and procedures and assists staff with most complex aspects of work as necessary + Acts as a leader within department and conveys corporate vision to managed Employees + Prepares regular in-depth reports and information summarizing various aspects of unit(s) activities; Interprets important aspects of reports for management + Participates in the development of overall department policies and procedures in coordination with department management and other unit managers; implements policies and procedures within unit Coordinates unit compliance with overall division guidelines as well as regulatory agencies + Contributes to the management of department data processing, telephone and other systems; Monitors performance of systems and communicates feedback to department management and directly to vendors as appropriate.

+ Audits staff work to ensure that day-to-day policies and procedures are followed and productivity levels are maintained; Coordinates with internal and external auditors, providing information and incorporating recommended changes as needed

• Education & Experience:

• + 4 Year Degree or equivalent experience + 3-5 Years of related experience + Strong understanding of collections activities and specific unit practices + Detailed knowledge of related legal and regulatory guidelines + Supervisory experience preferred + Problem solving skills + Organizational ability + Communication skills, both verbal and written + Experience with related systems and software + PC skills + Green Belt Certification preferred •

Physical Requirements:

•

Never:

0%;

Occasional:

1-33%;

Frequent:

34-66%;

Continuous:

67-100% + Domestic Travel

• Occasional + International Travel
• Never + Performing sedentary work
• Continuous + Performing multiple tasks
• Continuous + Operating standard office equipment
• Continuous + Responding quickly to sounds
• Occasional + Sitting
• Continuous + Standing
• Occasional + Walking
• Occasional + Moving safely in confined spaces
• Occasional + Lifting/Carrying (under 25 lbs.)
• Occasional + Lifting/Carrying (over 25 lbs.)
• Never + Squatting
• Occasional + Bending
• Occasional + Kneeling
• Never + Crawling
• Never + Climbing
• Never + Reaching overhead
• Never + Reaching forward
• Occasional + Pushing
• Never + Pulling
• Never + Twisting
• Never + Concentrating for long periods of time
• Continuous + Applying common sense to deal with problems involving standardized situations
• Continuous + Reading, writing and comprehending instructions
• Continuous + Adding, subtracting, multiplying and dividing
• Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

• Who We Are:

• TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores.

Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing

• and so will you.
• Our Total Rewards Package
• Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.

Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards)

• Additional Information:

• We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
• Colleague Development
• If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed.

You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD

• and we’re committed to helping you identify opportunities that support your goals.
• Training & Onboarding
• We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
• Interview Process
• We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
• Accommodation
• If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at

USWAPTDO

@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.