Assistant Manager, Collections Position Available In Orange, Florida

ASSISTANT MANAGER, COLLECTIONS

Job ID:

4954

Area of Talent:

Corporate

Category:

Finance

Location:

Orlando, FL

Date Posted:

05/12/2025

Property:

Metrowest Corporate HGV Office
Day-One Benefits

WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY

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At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.
Here’s why you will love it here:
Recognition Programs and Rewards
Excellent health care options, including medical, dental, and vision
A people-first culture

Go Hilton:

Travel Discounts Program Hilton hotel rates worldwide.
at work: Employee Pricing platform
Employee Assistance Program that supports your physical and mental well-being.
Paid Vacation Time and Paid Sick Days
401(k) program with company match
Tuition reimbursement programs
Numerous learning and advancement opportunities
And more!
What Will I be Doing?
The Assistant Manager of Collections will oversee collections of past due accounts along with the servicing of the loans and HOA portfolios for both First and Third party. They will do this while complying with all state and federal laws. In addition, the Assistant Manager of Collections will be responsible for the management, coaching and development of a collection staff of non-exempt team members.
Additional Responsibilities include:
Provide one on one coaching and development of collection staff to achieve high levels of performance relative to collections, communication, team development and career development. Monitor and mentor all team members to ensure they receive continual training, supervisory support, and procedural detail explanation. Identify staffing issues with performance, training and disciplinary action as needed. Achieve monthly delinquency goals, maintain adequate call and contact statistics as well as manage team schedules to ensure proper staffing coverage.
Develop and implement policies, strategies, workloads and procedures for all collection activities and communications Maintain, prepare and analyze monthly Collection Team statistics, along with analysis for each team member’s performance to ensure the highest level of production and quality
Responsible for ensuring compliance with all State and Federal laws pertaining to collections, foreclosures and bankruptcies. Direct and train staff, assign tasks with consideration of skills and experience of staff members, and review work for sufficiency of scope and for accuracy
Use planning, scheduling, and evaluation techniques to aid timely completion of assignments and to distinguish between critical and superficial concerns, giving priority to tasks accordingly, to turn out high quality work promptly
Make oral and written presentations to management regarding team performance and overall conditions in areas of responsibility
Use personal and staff time so that resources are efficiently used to ensure collection results and team performance are achieved.
Carry out any reasonable request by management of which the employee can perform

What Are We Looking For:

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
Bachelor’s Degree 5-7 years or related experience
6 plus years of management experience
Knowledge of FDCPA, Bankruptcy Laws, state & federal legislation focused on collections
Must possess excellent organizational skills and verbal & written skills
Proficiency with Microsoft Office ( word, excel, outlook & power point) In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:
Bachelor’s Degree 7 plus years of related experience
8 plus years of management experience
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
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Eligibility:

All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.