Utilities Section Manager Position Available In Orange, Florida

Utilities Section Manager Orange County Government – 3.8 Orlando, FL Job Details Full-time $41.04 – $53.35 an hour 2 days ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Employee assistance program Vision insurance Life insurance Qualifications Management Maximo Customer service Microsoft Office Administrative experience Public Administration Bachelor’s degree Senior level 4 years Leadership GIS Full Job Description Job

ID 37338

Location Utilities Customer Service Full/Part Time Full-Time Regular/Temporary Regular Overview At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals. Orange County Utilities provides water resources and solid waste recovery services to protect and enrich the lives of the citizens and guests of Orange County Florida. The Customer Service Division is responsible for the accurate billing and collection of all services provided by Orange County Utilities while providing courteous and efficient customer service to one of fastest growing metropolitan areas in the country. The Division is composed of eight different teams (Billing, Call Center, Cash, Customer Information Systems, Credit & Collections, Development, Dispatch & Meter Services) that work collaboratively and closely coordinate efforts to deliver outstanding service. The Customer Service Division is seeking a highly qualified individual to fill the position of Utilities Section Manager . The position will lead several teams and will serve as a core member of the Division’s leadership team supporting the Division Manager. Job Description General Functions Coordinates section activities within the Utility. Responsible for the quality and the quantity of work performed by the section. This is highly responsible professional work with extensive supervisory duties. Work is performed with considerable independence under the general supervision of the Department Manager. Representative Duties/Assignments Duties may vary based on area of assignment Coordinates section activities within the Division. Responsible for the quality and the quantity of work performed by the section. Assists the Division Manager & Assistant Manager with overall supervision and evaluation of office and field staff to achieve divisional goals and objectives. Assists in planning, directing, coordinating, and controlling the daily operations of the teams within the section. Participates in development and implementation of the division’s Business Plan and strategic goals and objectives. Measures section performance and customer satisfaction and compares them to established objectives. Recommends and implement appropriate measures to correct unsatisfactory results. Assists the Division Manager with the analysis, preparation, presentation, justification, and administration of the division’s budget. Prepare reports and presentations as directed by the Division Manager. Responsible for all supervisory duties within the section, including planning, managing, and evaluating performance of staff. Conduct interviews and recommend selection of new hires. Performs other related duties as assigned by the Division Manager. Coordinates section work with other divisions and departments to achieve desired results. Performs other related duties as may be assigned. Minimum Qualifications Graduation from an accredited college or university with a Bachelor’s degree in a in Business, Public Administration, Computer Science or closely related field and four (4) years of experience in a fiscal, administrative, customer service or billing role with a Utilities or similar organization; or an equivalent combination of education, training or experience. Based on area of assignment may be required to possess and maintain the appropriate certification or license. Preferences Proven management and leadership experience with the following, preferably in a Utility environment: Revenue collection Billing Call Center operations Customer Information System (CIS) support Field operations Commercial accounts Demonstrated experience resolving high level escalations and communicating with a diverse group of stakeholders. Knowledge of permitting and capacity tracking. Demonstrated ability to lead and mentor a large group of staff members while enforcing policies and delivering exceptional results. Prefer applicants who operate with strong sense of urgency completing assignments without neglecting quality. Demonstrated knowledge with Microsoft suite, CC&B or similar CIS systems,

Maximo & GIS Application Deadline Open Date:

05/22/2025

Close Date:

06/22/2025 This posting is subject to close without prior notice.

Salary Information Pay Grade:

022 – From $41.04 to $53.35

FLSA Status:

Exempt Placement based on Education and Experience Benefits 10 paid holidays and 2 floating holidays annually. 18 days paid time off per year. Longevity bonus based on years of service. 6 days of paid TERM (sick) time annually. Low-cost medical, dental, vision, additional life insurance. Free basic life, long term disability, and employee assistance for all the family members effective on day one. Participation in the Florida Retirement System. Employee assistance program includes multiple free one on one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc. Free access to Wellworks gyms and Orange County Recreation Centers. Free onsite wellness coaching, including dietician and nurse. Tuition reimbursement program. Earn service time to forgive student loans.

Disclaimer:

Benefits may vary for employees under collective bargaining agreements. For more information on Benefits visit – https://www.ocfl.net/EmploymentVolunteerism/EmployeeBenefits.aspx Veterans Preference If you are claiming Veterans’ Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents, to Orange County Human Resources Division via the secure Box.com folder. Your cover letter should include the Job ID number you are applying for, the title of the position, your full name and the last 4 digits of your social security number. •If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans’ Preference. Please note that Veterans’ Preference applies only to a Veterans’ first promotion after reinstatement or reemployment, without exception. Educational Requirements If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense. Address Orange County Utilities 9150 Curry Ford Road Orlando, FL 32825

Notes Hours:

40 Working hours are Monday through Friday 8:00 a.m. – 5:00 p.m. Selected candidate will be required to successfully complete the pre-employment drug, physical and background check.