A/R Credit & Collections Manager Position Available In Seminole, Florida

A/R Credit & Collections Manager 2.9 2.9 out of 5 stars 1025 Greenwood Boulevard, Lake Mary, FL 32746

JOB SUMMARY:

The AR Credit & Collections Manager is responsible for building, leading, and coaching the AR shared services team. The AR Manager will be responsible for ongoing monitoring and assessment of the collection strategy, KPI’s, and financial reconciliation of all AR Accounts and reporting results.

KEY DUTIES AND RESPONSIBILITIES

Assist with all external and internal audits related to AR Credit and Collections Drive the team towards achieving department service level agreements and financial goals Ensure Invoicing and applications of receipts are being done on a timely and accurate basis. Responsible for assessing the financial strength and stability of customers and their likelihood to satisfy their financial obligations to the company Partner with internal departments to support strategic goals while mitigating risk in customer accounts Handle escalated credit and collections decisioning by gathering and analyzing credit, financial, and other pertinent data to determine next steps Resolve customer claims and disputed items while providing feedback to those processes to prevent similar errors in the future Provide performance metrics to reflect key measurements in the department Manage escalation and exception processes within the shared services team Create processes and train team to achieve department goals Partner with team to assist with month end reconciliations and AR reserve calculations

MINIMUM REQUIREMENTS

Bachelor’s Degree in accounting or business-related field required 7 years in Accounts Receivable and Credit & Collections experience in the manufacturing industry which includes 3 years in a manager/ leadership position required High-volume, fast-paced manufacturing experience in a multi-state operational environment required Experience with major accounting software packages such as Microsoft Dynamics365 BC or similar accounting platform highly desired

Skills, Traits, & Competencies:

Ability to communicate professionally and effectively with all levels of internal and external customers Knowledge and proficiency in using credit agency reports such as D&B Effective collections, issue resolution, deduction management, and negotiation skills Ability to work with customers in sometimes difficult and confrontational situations Strong affinity for controls and streamlining processes; highly detail oriented Excellent quantitative and analytical skills High proficiency with Microsoft Office products such as Outlook, Word, Excel and Power Point.

PHYSICAL REQUIREMENTS

Ability to occasionally lift 25 lbs Able to sit and work at a computer for prolonged periods of time Must be able to navigate various departments of the organization’s physical premises

About FFP:

Florida Food Products (FFP), headquartered in Lake Mary, FL, is one of the world’s leading independent providers of natural ingredients. With a legacy spanning over 70 years, we deliver a diverse portfolio of clean label ingredients and innovative system solutions to the food and beverage industry. Our commitment to quality and performance is reflected in our American-made products, which enhance both taste and functionality. Backed by advanced manufacturing capabilities, we specialize in fermentation, patented cold brew extraction, custom flavor development, and a range of drying and blending technologies. Operating from four state-of-the-art facilities strategically located across the U.S., we ensure the accessibility of real, high-quality ingredients—helping our customers create better-for-you food and beverage for consumers.