Collections Agency Network Manager Position Available In Fulton, Georgia

Collections Agency Network Manager Intuit – 4.1

Atlanta, GA Job Details Estimated:

$80.8K – $106K a year 11 hours ago Qualifications Salesforce Mid-level 3 years Analysis skills QuickBooks Lending Full Job Description Overview Join our expanding team at QuickBooks Capital as a Collections Operations Manager, where you’ll play a key role in the Servicing and Collections team dedicated to the Business Credit Card product. We’re seeking a versatile and detail-oriented professional who is passionate about optimizing our collections strategies and operations. This position is perfect for someone who flourishes in dynamic environments, possesses a comprehensive understanding of collections processes, and is proactive in addressing challenges across systems, processes, vendors, and data. What you’ll bring 3-5+ years of experience in collections operations, with a preference for experience in credit card or small business lending Profound knowledge of collections strategies, tools, and regulatory frameworks (eg, FDCPA, UDAAP) Demonstrated ability to work collaboratively across internal departments and with external partners Strong analytical capabilities and comfort utilizing data to identify issues and inform decisions High attention to detail with the aptitude to manage multiple priorities in a fast-paced environment

Preferred:

Experience with Salesforce, payment gateways, and dialer platforms An understanding of small business customer needs and behaviors within the financial services sector A history of supporting both internal collections teams and coordinating with third-party agencies Join our team to significantly impact our growing QuickBooks Capital division, enhancing our ability to serve and support our Business Credit Card customers effectively. How you will lead Support the entire collections lifecycle for Business Credit Card customers, from early delinquency to charge-off Collaborate seamlessly with internal teams and external vendors to ensure accurate, timely, and compliant execution of collections activities Monitor performance metrics and operational workflows, identify areas of improvement, and partner with leadership to implement effective solutions Serve as a key point of contact between the collections team, platform/product teams, and third-party agencies, facilitating issue resolution and process optimization Develop and maintain operational playbooks, workflows, and quality assurance controls Partner with Compliance and Legal teams to ensure all activities conform to regulatory and internal policy standards Provide supportive system-level tools in Salesforce, collections instruments, and payment platforms (eg, troubleshooting, change requests, UAT testing) Contribute to the creation of reports and insights concerning collections performance and risk trends