Collections Supervisor Position Available In Jefferson, Louisiana

Collections Supervisor Entergy Corporation – 3.7

Jefferson, LA Job Details Full-time Estimated:

$68.4K – $88.5K a year 9 hours ago Qualifications Microsoft Powerpoint Microsoft Word Power BI Microsoft Excel Customer service 5 years Engineering SOX Microsoft Office Master’s degree Analysis skills Project management Bachelor’s degree Continuous improvement Contracts Certified Notary Public Senior level Business Communication skills

Full Job Description Job Title:

Collections Supervisor Work Place Flexibility:

Onsite Legal Entity:

Entergy Services, LLC

JOB SUMMARY/PURPOSE

Responsible for managing all activities related to Entergy’s Credit & Collections processes. Provide hiring, training, and supervision of staff. Serve as conduit of communication between department, staff, OPCOs, and senior M2C leadership. Identify and implement initiatives to reduce cost, drive efficiencies, manage energy and miscellaneous receivables arrears for all OPCOs, and add new value to achieve Entergy’s strategic initiatives.

JOB DUTIES/RESPONSIBILITIES

Manage and support a diverse workgroup of 10+ full-time employees and contract staff, including offshore contractors. Manage daily work volumes and determine appropriate action based on the results. Hire, train, develop and supervise staff to manage processes such as Timely placement of accounts with collection agency partners and/or attorneys. Analyze process to maximize returns and customer experience Vendor selection, relationships, contracts, and invoicing Open account securitization including making recommendations on Deposit, LOC, Surety, credit insurance amounts. Negotiating with customers when necessary. Bankruptcy process including preference action and post-bankruptcy securitization Arrears Management including payment arrangements, dispute resolution, Customer AP portal entries, etc. Resolve escalated customer complaints that require high level review; ensure all customers impacted by any identified gaps are remediated by developing ongoing strategy and proactively communicating to impacted groups Dunning, Disconnect, and Write-off process including ways to reduce disconnects while maintaining first quartile bad debt performance Ensure compliance with Credit related regulatory rules and regulations, SOX compliance and other Credit & Collection processes; Stay abreast of regulatory or political changes that may impact Entergy policy decision Conduct data supported root cause analysis on all Credit & Collection functions to effectively reduce errors, improve processes, and identify opportunities to add value. Identify and assist with initiatives/projects that improve credit and collection accuracy and exceptions management cycle times by streamlining data collection and processes Manage and interface with technical support resources to facilitate resolution and prioritize tickets on system breaks, enhancements, upgrades, etc. Develop controls to ensure the technical solutions are functioning as designed. Work with BOT development teams to ensure efficacy of existing BOTs as well as development of new BOTs where applicable for time savings and efficiency Forge partnerships with various Entergy teams, such as OPCO Customer Service Organizations, Field meter reading & services, AMOC, customer contact center, customer accounting, IT, etc. to manage the customer credit journey and identify opportunities for improvement in both process efficiency and customer experience. Document operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operational problems, maintaining reference manuals, and implementing new procedures Control expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions Participate in Industry Groups to ensure team is aligned with best practices / industry standards. Provide presentations to both internal and external customers, and other industry peers

MINIMUM REQUIREMENTS

Minimum education required of the position Bachelor’s Degree or higher in Business or Engineering related fields. En lieu of degree, 10+ years relevant work experience is required Preferred education: Master’s Degree in Business or Engineering related fields plus 10+ years relevant work experience Minimum experience required of the position: Minimum 5-7+ years relevant professional experience, with degree; OR en lieu of degree, minimum 10+ years of relevant professional experience. Preferred experience : 5+ years of Customer Service/Credit Collection Experience 10+ years relevant overall work experience, plus project management and successful continuous improvement experience Minimum knowledge, skills, and abilities required of the position

Proficiency of Power BI, SAP, and Microsoft Office:

Word, Excel, and PowerPoint and ability to adapt to working with Entergy’s various applications Strong interpersonal, written, and verbal communication skills. Ability to provide executive level summary written and verbally. Ability to understand and articulate existing processes and challenges to drive towards solutions with cross functional teams. Exceptional analytical/problem solving skills, and able to make data driven decisions Ability to manage daily operation of 10+/- resources. Strong leadership abilities, and ability to implement strategic plans Strong customer service and conflict resolution orientation Familiarity with FDCPA and all other collections regulations. Familiarity with AR securitization techniques such as Deposit, Letters of Credit, Surety, Bond, Credit Insurance, etc. Any certificates, licenses, etc., required for the position None required. Credit related professional certifications (such as NACM (National Association of Credit Managers) or IECA (International Energy Credit Association)) and Notary a plus. #

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Primary Location:

Louisiana-Jefferson Louisiana :

Jefferson Job Function :

All Other Jobs FLSA Status :

Professional Relocation Option:

No Relocation Offered Union description/code :

NON BARGAINING UNIT

Number of Openings :

1

Req ID:

118786

Travel Percentage :

Up to 25% An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement:

The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility:

Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties. Equal Opportunity The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.