Benefit Program Supervisor Position Available In Hinds, Mississippi

Benefit Program Supervisor

Salary
$76,912.05•$84,603.26 Annually
Location 25•HINDS

COUNTY, MS

Job Type
Full-Time
Job Number
9781-0671-20250609HDS
Department
0671•EMPLOYMENT

SECURITY

Opening Date
06/09/2025
Closing Date
6/13/2025 11:59 PM Central
Agency Minimum Salary
$76,912.05
Agency Maximum Salary
$84,603.26
About the Agency
The goal of the Mississippi Department of Employment Security is to help Mississippians get jobs. Through our network of WIN Job Centers, MDES matches qualified, prospective employees with employers. Also at Job Centers, Mississippians can obtain job training to sharpen their work skills and make themselves more competitive in the job market. The mission statement for the Mississippi Department of Employment Security is “Helping Mississippians get jobs.” The email address for the MDES Human Resources Department is and the phone number is 601-321-6000.
About the Position
The individual selected for this position will be responsible for directing the Tax Department which includes the Status Unit, the Employer Accounts Unit, the Collections and Compliance Unit, and the Remittance Processing (RPS) Unit. Ensure that all goals, standards, acceptable levels of performance, measures, and metrics set by the U.S. Department of Labor or internal policies and procedures are met or exceeded. Assess, Analyze, and Identify deficiencies in current policies, procedures, and system processes. Work collaboratively with other departmental managers and supervisors to provide a seamless customer experience. Oversee the development, maintenance, and revision of staff training manuals that provide consistent interpretation and application of MDES laws and regulations. Act as a liaison for MDES with local, state, and federal agencies, USDOL, NASWA, and the employer community. Attend and participate in Regional and National meetings both in person and remotely regarding tax specific topics. Develop and perform requested presentations to internal and external customers. Lead and supervise the tax management team. Foster a sense of community, provide guidance and expectations, and encourage open communication between multiple levels of management. Hold the tax management team accountable for the achievement of U.S. DOL and MDES established performance metrics in their respective areas. Ensure that the tax management team promptly executes hiring paperwork, conducts performance assessments, coaching, and progressive discipline with appropriate documentation and escalation to upper management. Review, conduct, and escalate performance assessments, coaching, and progressive discipline. Perform other duties as assigned by the Office of ReEmployment Assistance Management. Some Travel is required. Applicants must have a valid driver’s license and pass an extensive background check. Must be available to work flexible hours including some nights and weekends.
What you’ll need to be Successful
Extensive knowledge of the UI tax program and the UI tax system. Knowledge of state UI laws, regulations, written policies, and departmental procedures. Knowledge of IRS laws regarding entity types and payroll requirements. Strong analytical, organizational, and time management skills. Ability to read, comprehend, and explain complex matters. Excellent interpersonal and customer service skills, effective communication skills, strong attention to detail. Outstanding leadership and personnel management skills.
Preferred Qualifications
Typically requires a Bachelor’s Degree, 4-6 years of experience, and 1-2 years of supervisory experience. •

Agency Preferred Qualifications:

A Bachelor’s Degree from an accredited 4-year college or university in Business, Finance, Auditing, Management or other related field and Six (6) years of experience related to the job duties described. Two (2) years of supervisory experience. Supervisory experience must include at least one (1) year of personnel management.