Collections Supervisor Position Available In Cabarrus, North Carolina

Job Description Summary Job Description Summary Reporting to the Director of AR Operations and Customer Administration, the Collections Supervisor leads, trains, and mentors team members to ensure collections and general customer administration meets and satisfies the needs of Avante customers and stakeholders. This role is accountable for managing and optimizing AR functions to enable an efficient collections process across Avante divisions. Additionally, this position is a subject matter expert with managing and collecting on open accounts receivable (AR) balances directly with the customer(s) for all Avante divisions in addition to applying cash, creating new Business Accounts, and serving as backup for the AR Operations team and Customer Administration Specialists. The identification of Essential Job Functions does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Job Functions & Responsibilities

• Supervises Customer Administration Specialists to ensure proper performance, including but not limited to Timecard management, performance evaluations, coaching and training.
• Manages customer account financial activities including cash application, billing adjustments, collections activities.
• Works with the Director, AR Operations to oversee all aspects of AR and collections process management for Avante Health Solutions
• Serves as initial escalation point for collections processes, works with customer(s) to resolve invoice discrepancies or statement questions.
• Drives collections across Avante divisions by prioritizing customers by aging and open balances.
• Leads the team and acts on defined strategic objectives, forecasts, and performance metrics.
• Identifies areas of continuous improvement in administrative processes and assists with development and implementation of solutions to promote efficiency across department(s).
• Reports collections activities weekly to Director, AR Operations, including but not limited to pending cash receipts, disputes, customer feedback, collections wins and/or misses.
• Develop strong relationships with clients and teams internally to ensure AR supports business growth.
• Applies cash received on location, issues miscellaneous credits or correction invoices, updates purchase orders, etc. into ERP.
• Leads the application of open cash payments on customer accounts ensuring they are fully applied and closed out in a timely manner.
• Leads proper reconciliation with customer statements and works directly with customer Accounts Payables (AP) to resolve issues found during statement audits or reconciliations.
• Serves as primary contact to support the Business Account administration for Customer Service and Sales with creation of new Business Accounts and conversion to Customers.
• Works with Director, AR Operations and Acumatica ERG team on process development and system enhancements.

Pay Range:

$74,000

• $76,000 per year