Collections Supervisor Position Available In Wake, North Carolina

Collections Supervisor Smith Debnam Narron Drake Saintsing & Myers, LLP – 3.3

Raleigh, NC Job Details Estimated:

$52.3K – $68.2K a year 1 hour ago Qualifications Bilingual Spanish Call center 5 years Process improvement English Bachelor’s degree Mentoring Business Administration Lending Senior level Business Leadership Call center management Communication skills Full Job Description The Collections Supervisor will oversee the daily functions of the collections team, as well as managing and meeting client and internal goals and expectations. This role involves training and developing staff and adhering to client and firm work standards and compliance policies. The ideal candidate will be detail-orientated, possess strong leadership skills, and have a thorough understanding of collections, preferably in the legal industry.

Essential Duties and Responsibilities :

Manage the Recovery Operations staff by providing supervision, mentoring, and training in areas such as call center scripting and talk-offs. Review, audit, and coach the team’s daily tasks, including coding, writing, collection efforts, and phone calls. Collaborate with other departments within the firm to maintain operating procedures and work instructions to successfully meet the goals of the Firm. Maintain strong knowledge of firm and client requirements and expectations to apply to team and departmental efforts. Assist with the completion of regular client audits and the implementation of any necessary changes. Regularly monitor client portfolios and develop work-direction recommendations. Suggest areas of improvement in various processes and procedures to improve collections results. Produce and submit internal and client reports for distribution amongst employees, Creditor’s Rights’ staff, and clients. Communicate in a thoughtful, respectful and productive manner with consumers on standard and escalated calls. Assist the Recovery Operations Manager in the hiring and training process of new collections employees. Comply with the application of FDCPA, local and state consumer protection laws, and client requirements. Foster and maintain a positive work culture, environment, and morale amongst the collections staff. Other duties and projects as assigned.

Knowledge, Skills, and Abilities:

Bachelor’s degree in business administration, or other related field from an accredited college or university. Minimum of five years of experience in call center management for credit card or lending collections. Legal collections experience preferred. Bilingual in English and Spanish preferred. Ability to work flexible hours or overtime when needed, as determined by the Collections/Recovery Operations Manager or Managing Partner. Experience in process improvement with strong oral and written communication skills. Working knowledge of debt collection laws and regulations, FDCPA, and state consumer protection laws. Strong ability to perform standard front-line collections duties. Ability to work professionally and courteously with debtors, team members, and clients. Excellent coaching and mentoring skills in developing staff. Ability to process large volume of work and multi-task in an efficient and precise manner. Detail-oriented with strong decision-making skills. The Recovery Operations Supervisor role is a non-remote position.