Collections Operations Manager Position Available In Niagara, New York

Collections Operations Manager BluChip Lockport, NY Job Details Full-time From $50,000 a year 15 hours ago Benefits Paid training AD&D insurance Health insurance Dental insurance Paid time off Employee assistance program Vision insurance Opportunities for advancement Life insurance Referral program Paid sick time Qualifications Some college Accounts receivable Management Account analysis 3 years High school diploma or GED Analysis skills Supervising experience Accounts receivable experience (1-2 years) Debits & credits Organizational skills Senior level Account management Leadership Communication skills Negotiation Analytics Account reconciliation

Full Job Description Overview:

This role is responsible for leading the collections strategy, analytics, and operational teams. The candidate will lead a team of members. The role will also ensure operational goals / metrics are achieved or exceeded and that all collection activity is conducted in compliance with applicable federal, state, and local laws. In addition, they will establish and communicate collections vision and strategy, while improving processes and motivating their team to achieve critical goals. This individual must be a problem solver, have unquestionable integrity, have a great communication style, very organized, and take pride in everything they do. The Operations Manager reports to the Vice President and is responsible for collecting, managing, and overseeing the collection efforts of accounts receivable balances for their location, according to collection laws/regulations and company policies. The Operations Manager ensures that all money owed to the company is billed and received correctly and in a timely fashion. The Operations Manager is responsible for interviewing staff members, providing training, creating work schedules, and facilitating disciplinary actions. The Operations Manager develops and supervises collection staff, making hiring/firing decisions in partnership with the Vice President and Human Resources, to enhance success of operation and to minimize turnover. The Operations Manager must possess strong leadership skills, as well as the ability to work in teams, fostering team unity and building relationships.

Salary:

$50,000

Plus Excellent Bonus Structure Responsibilities:

Develop future state vision and strategy / roadmap to reach future state. Influence executives and partners to support future state vision and roadmap. Develop KPIs, benchmarks and align incentive plans to organizational goals. Support business development and due diligence efforts as needed. Lead and drive collections strategy development for new partnerships, new products, and system conversions. Lead development, testing and rollout of pre-delinquent strategies. Optimize strategies across multiple contact strategies including digital, phone and mail channels. Actively manage and monitor collection files, including closely tracking performance and providing regular updates to senior management Review delinquent/charge-off accounts and provide feedback to credit risk and operations on trends seen and gaps in acquisition strategies. Work closely with Clients, Operations, and Finance leaders to ensure strategies support both business and client objectives. Partner with Compliance, Legal and other groups to complete gap assessment for new laws, regulations, and regulatory guidance and, if necessary, lead and implement changes to ensure compliance Ensure processes and controls are in place and team is “audit ready”. Close all audit issues/findings within agreed upon dates. Improve customer experience and reduce collections complaints. Provide reporting and facilitate strategic planning sessions to improve process flow, cycle time, customer service and operational results. Provide escalation support on complex issues between the team and external vendors and customers to enhance department efficiency. Maintain a thorough knowledge and understanding of company policies and procedures, as well as state and federal laws. Working closely with peers to establish and coordinate interdepartmental policies and procedures. Hire, coach, develop and train team members; communicate performance level expectations; make salary recommendations; provide constructive feedback and establish an accountability rhythm to ensure goals of individual team members and the team meet or exceed expectations. Develop processes and tools to ensure efficient operation and create and maintain appropriate desk manuals. Ensure comprehensive and effective execution of projects and that proper measurement tools are in place to monitor status and report results. Oversee collection staff and assist his/her staff with collection activities. Ensure his/her staff is meeting production goals and performing the essential functions of their position. Ensure his/her staff is complying with company standards/protocols and collection laws and regulations. Input data and create spreadsheets showing the progress of his/her staff’s efforts to collect debts, for speaking with individuals who wish to speak with a supervisor and for approving and allowing settlement and payment options. Supervise and coordinate activities of staff engaged in collecting overdue payments for charge accounts, credit card accounts, or loans from customers of banks, auto loans, department stores, or other credit-card-issuing companies. Review delinquent account records to determine which customers must be contacted for collection of overdue accounts. Organize collection workload according to degree and amount of delinquency and assign accounts to staff for collection. Authorize or refer accounts to General Manager and/or Vice President for repossession and legal actions against debtors. Contribute to the development of processes and procedures, and development of the collections staff. Administer disciplinary action when needed. Other duties as assigned.

Qualifications:

High School Diploma or equivalent. College degree is not required; however, completion of some college in related courses, preferred. Minimum of three years successful experience in collections; supervisory or management experience • Proficient in state and federal laws governing the collection of debt and the laws as mandated by the Fair Debt Collection Practices Act Strong analytical and problem-solving skills; clear thinking and decision-making, ability to lead and oversee analytics. Strong oral and written communication skills, strong interpersonal communication skills Strong negotiation skills, strong problem-solving skills, strong organizational skills Strong relationship building, communication and influencing skills; must be able to communicate with and influence executives and internal partners, ability to establish cross-functional partnerships. Ability to lead and develop employees and ability to be a team player. Highly proficient in computer software programs; knowledge of eCollections preferred. • Ability to multitask in a fast-paced environment.

Equal Opportunity Employer Job Type:

Full-time Pay:

From $50,000.00 per year

Benefits:

AD&D insurance Dental insurance Employee assistance program Health insurance Life insurance Opportunities for advancement Paid sick time Paid time off Paid training Referral program Vision insurance

Work Location:

In person