Telecom Data Entry Clerk Position Available In Duval, Florida
Tallo's Job Summary: The Telecom Data Entry Clerk position at Auditmacs in Jacksonville, FL offers a full-time role with benefits such as health insurance, 401(k) matching, and paid time off. Responsibilities include accurate data entry, billing processing, customer support, and ensuring data integrity. Qualifications include Microsoft Excel proficiency, attention to detail, and communication skills. This entry-level position requires a high school diploma or GED.
Job Description
Telecom Data Entry Clerk Auditmacs Jacksonville, FL Job Details Full-time $18 – $20 an hour 14 hours ago Benefits Health savings account Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Microsoft Excel Writing skills High school diploma or GED Data management Attention to detail Problem solving Data entry Telecommunication Adaptability Customer support Typing Communication skills Entry level Time management Office experience Full Job Description
THIS IS A REMOTE ROLE WITH THE OCCASIONAL IN-PERSON MEETING REQUIREMENT.
The Telecom Data Entry Clerk is responsible for accurately entering, updating, and maintaining telecom-related data in company systems. This role ensures the integrity of data across various platforms, including billing and ticketing systems. The clerk will work closely with other teams to ensure smooth processing of telecom invoices and address any billing inquiries.
ROLE AND RESPONSIBILITIES
Data Input :
Accurately enter customer information, service details, and billing records into various telecom systems or databases. Download and save documents from telecom portals, maintaining portal login information in our system.
Billing :
Ensure timely and accurate processing of telecom billing data, including invoice creation and verification.
Data Reconciliation :
Cross-check records and reports to identify discrepancies in billing, usage, or service data, and resolve any issues promptly.
Customer Service Support :
Assist with customer data-related queries, such as billing discrepancies, account details, or service-related information.
Service Management :
Record changes to customer accounts, including upgrades, downgrades, cancellations, or new service activations.
Compliance & Quality Control :
Ensure that all data entry processes adhere to company policies, industry regulations, and quality standards.
Collaboration :
Work with other departments to resolve billing errors and discrepancies.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Quick Typing Skills :
Minimum of 45 WPM. Attention to
Detail :
Exceptional accuracy in data entry and reconciliation.
Telecommunications Knowledge :
Familiarity with telecom services and industry terminology (e.g., mobile, internet, VoIP).
Technical Proficiency :
Proficient in data management systems and Microsoft Excel.
Problem-Solving :
Ability to troubleshoot discrepancies or errors and resolve them in a timely manner.
Communication Skills :
Strong written and verbal communication skills for interacting with customers and internal teams.
Time Management :
Ability to handle multiple tasks efficiently while maintaining accuracy and meeting deadlines.
Adaptability :
Ability to adjust to new technologies and evolving telecom systems. High School Diploma or Equivalent Data entry experience or related office experience
WORKING CONDITIONS
Position requires almost exclusive work using a telephone and computer. Position requires almost exclusive work using a telephone and computer Acceptable eyesight (with or without correction) Acceptable hearing (with or without correction) Ability to professionally communicate both orally and in writing Ability to lift up to 50 lbs
ADDITIONAL REQUIREMENTS
This position interfaces daily with sensitive client data. Drug screening and background checks required for all candidates.
CORPORATE BENEFITS
Medical Dental Vision Flexible Spending Accounts (FSAs) Retirement/401K plans Employer provided-Life Insurance as well as Voluntary Life Insurance Short Term Disability (STD) and Long Term Disability (LTD) Tuition Reimbursement Most benefits are available after an approx. 30-day period.
Job Type:
Full-time Pay:
$18.00 – $20.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Tuition reimbursement Vision insurance
Schedule:
8 hour shift Day shift Monday to Friday No weekends
Overtime Work Location:
Hybrid remote in Jacksonville, FL 32258
