Data Entry Position Available In Pinellas, Florida

Job Description:

Job Title:

Data Entry Job Location:

Palm Harbor, FL JobDuration:

04 Months (Possibilities of Extension) Shift time:

Standard Business Hours Job Description:

Duties andResponsibilities:

• Accurately entering data from various sourcesinto designated databases and spreadsheets.
• Increase productivitythrough effective multitasking, prioritizing diverse workloadsaccording to deadlines.
• Build relationships with the customers byphone and email and provide continuous communication.
• Create,notate, and close actions for completed tasks and relevantinteractions with technicians, property staff, and residents.
• Escalate, track, and resolve support-related issues on specificcustomer properties.
• Updating and maintaining existing datawithin databases and spreadsheets.
• Contribute to team success byconsistently meeting and exceeding performance targets in speed,accuracy, and output volume.

Key Metrics:

Mean Time to Resolution(respond and resolve), actions, retention, activation rate withinthe properties, and Net Promoter Score.

• Collaborate with variouscompany departments to research and resolve customer issues.
• Ensure that all customer correspondence is reviewed, worked on, andresponded to or forwarded to the appropriate department within 24hours of receipt.
• Assist in resolving customer escalations.
• Assist in tracking statistical information as needed for thedepartment and compile data into reports that are submitted tomanagement in a timely manner.
• Approximately two hours of inboundphone time and two hours of job quality control.
• Position mayrequire mandatory overtime when necessary to meet company metrics.
• Perform all other duties and projects as assigned.

QualificationsKnowledge:

• Maintain a strong knowledge of industry and companyoperations.
• Knowledge of all sales, installation, billing, andmonitoring systems that assist in managing our business.
• Basicknowledge of accounting principles and practices.
• Proficientknowledge of Microsoft Office (Word, Excel, Access, Outlook),Internet, and other computer applications.
• Knowledge of companypolicies, procedures, guidelines, and practices.

Skills:

• Mustpossess strong organizational skills and have a strong attention todetail.
• Must have excellent written and oral communication.
• Must be able to prioritize and maintain multiple assignments.
• Must be an active listener and have good note-taking skills.
• Mustbe able to take direction and perform tasks in an expedient manner.
• Must have good customer service and interpersonal skills.