Data Entry Specialist Position Available In Pinellas, Florida

Title:

Data Entry/ Customer Care Specialist Location:

Boca Raton, FL 34684

Assignment:

ASAP- 3 months (potential extension)

Schedule:

Monday –

Friday:

9am-6pm

Pay:

$18.00/ hour

PAID WEEKLY

Special details: Must pass background

Responsibilities:

• Accurately entering data from various sources into designated databases and spreadsheets.
• Increase productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
• Build relationships with the customers by phone and email and provide continuous communication.
• Create, notate, and close actions for completed tasks and relevant interactions with technicians, property staff, and residents.
• Escalate, track, and resolve support-related issues on specific customer properties.
• Updating and maintaining existing data within databases and spreadsheets.
• Contribute to team success by consistently meeting and exceeding performance targets in speed, accuracy, and output volume.

• Key Metrics:

  Mean Time to Resolution (respond and resolve), actions, retention, activation rate within the properties, and Net Promoter Score.

• Collaborate with various company departments to research and resolve customer issues.
• Ensure that all customer correspondence is reviewed, worked on, and responded to or forwarded to the appropriate department within 24 hours of receipt.
• Assist in resolving customer escalations.
• Assist in tracking statistical information as needed for the department and compile data into reports that are submitted to management in a timely manner.
• Approximately two hours of inbound phone time and two hours of job quality control.
• Position may require mandatory overtime when necessary to meet company metrics.
• Perform all other duties and projects as assigned.

Job Requirements:

• Minimum of 3 to 5 years AP experience (Invoice Processing experience).
• 3-way electronic match (not paper) within a large company using one of the following ERP systems: Oracle, SAP, PeopleSoft or QuickBooks.
• Ability to handle high volumes of work.
• Must be able to multitask and remain focused.
• Customer support experience as well as AP background is a plus.
• Analytical skills and ability to work well in a team environment.
• Excellent human relationship skills a must.

Knowledge:

• Maintain a strong knowledge of industry and company operations.
• Knowledge of all sales, installation, billing, and monitoring systems that assist in managing our business.
• Basic knowledge of accounting principles and practices.
• Proficient knowledge of Microsoft Office (Word, Excel, Access, Outlook), Internet, and other computer applications.
• Knowledge of company policies, procedures, guidelines, and practices.

Skills:

• Must possess strong organizational skills and have a strong attention to detail.
• Must have excellent written and oral communication. (to be able to compose reports and business correspondence and assist customers over the phone)
• Must be able to prioritize and maintain multiple assignments.
• Must be an active listener and have good note-taking skills.
• Must be able to take direction and perform tasks in an expedient manner.
• Must have good customer service and interpersonal skills.

Education/Musts:

• High School Diploma or Equivalent
• One year of experience supporting sales or service-related business.
• Detail-oriented Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.

eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https:

//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.