Client Operations Associate (Data Entry/Insurance Verification) – Office position – not remote Position Available In Surry, North Carolina

TITLE Client Operations Associate (Data Entry/Insurance Verification) – Office position – not remote

DESCRIPTION

At Prism Medical Products, we’re not just offering jobs—we’re building careers!
As part of our dynamic team, you’ll be empowered to make a meaningful impact every day. Whether you’re on the frontlines of patient care, operations, or support services, you’ll play a vital role in delivering the innovative and patient-centered solutions that define Prism CARE Solutions.
We’re searching for motivated individuals to elevate our expertise, support our mission, and help deliver outstanding results. Join us to thrive in a fast-paced, collaborative environment that values growth, compliance, and delivering an exceptional client experience. If you’re ready for a fulfilling, long-term career that makes a real difference, we’d love to hear from you!
Prism CARES for Our Employees!
We don’t just say it—we show it. Prism CARES represents our commitment to combining access, resources, and expertise to support our employees while they support our patients and providers.
C – Cultivating growth and balance: We empower personal and professional development through comprehensive health benefits, generous paid time off, and a commitment to work-life harmony.
A – Access to industry-leading benefits: From 401k matching and tuition assistance to company-paid holidays and employee engagement events, we offer the tools and perks you need to succeed.
R – Resources for success: With tailored coaching, professional development programs, and training opportunities, we’re committed to helping you achieve your goals.
E – Expertise and support: You’ll benefit from unmatched onboarding, advanced learning resources, and insights developed from real-world experience.
Join Our Client Operations team at Prism!
As a Prism Client Operations Associate, you’ll play a pivotal role in delivering excellence while navigating the fast-paced, ever-evolving landscape of insurance verification. Your work will directly enhance the client experience and ensure patients and providers receive the exceptional care and support they deserve.
A day in the life of a

Client Operations Professional:

Proficiently navigate current operations software; find and retrieve patient information within the system as it pertains to each patient/facility experience.
Proficient use within Microsoft Outlook applications and how it’s relative to our operations and ability to service our customers with high level client care.
Be knowledgeable of wound care products we provide to our patients and informational resources available; categories, properties, coverage and monthly allowable.
Knowledgeable of all types of required documentation indicating medical necessity.
Ability to evaluate the patient file for issues or errors as well as verifying the order is a valid dispensing or detailed written order
Effectively navigates via Online Portal or IVR for insurance coverage and understands limitations and delegates to the appropriate department for resolution.
Accurately uploading an online or call-in eligibility form for each commercial beneficiary’s order
Know how to resource information as it pertains to your experience.
Know Prism’s scope of service and the geographic areas we operate within.
Focus on the highest industry and regulatory standards with continuous evaluations and improvements to meet national health care organization standards Effectively communicate with clients to provide documentation to help streamline the ordering process
Answer the phone quickly in a professional and courteous manner and direct calls to the appropriate parties, if necessary.
Ability to deliver dynamic, solution based service to all patients and clinicians.
Be a team member and assist others with duties as needed.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Ability to handle a variety of challenging situations in a professional and courteous manner.
Ad to all company policies and procedures regarding employment, safety and compliance and report any concerns of non-compliance in any area to your manager immediately. Perform other duties as requested by management.
Responsibilities and tasks required to be #team

PRISM:

Communicate effectively via phone, email, or verbally to patients, clinicians, and other team members.
Be a team member and assist others with duties as needed.
Maintain a positive attitude that enhances the organizations reputation and growth
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Ability to handle a variety of challenging situations in a professional and courteous manner.
Ad to all company policies and procedures regarding employment, safety and compliance and report any concerns of non-compliance in any area to your manager immediately.
Perform other duties as requested by management and/ or COC.

Education/Experience/Knowledge Requirements:

High School Diploma or equivalent, Associates or Bachelor degree preferred
Minimum 6 months in a customer focused/customer service environment
General office skills; typing, filing and answering phones
Ability to handle fast paced environment and multi task
Working knowledge of Microsoft Office and Microsoft Outlook
Good communication skills, both verbal and written

Benefits:

Health, Dental, Vision, Life, Disability, 401K, Company Paid Holidays, Paid Time Off, Education Assistance Program, Community Involvement, Employee Engagement Opportunities.

Hours:

Full-time:

Monday-Friday, 8:00am-5:00pm

Location:

Elkin, NC – in office

POSITION REQUIREMENTS

Responsibilities and tasks required to be #team

PRISM:

Communicate effectively via phone, email, or verbally to patients, clinicians, and other team members.
Be a team member and assist others with duties as needed.
Maintain a positive attitude that enhances the organizations reputation and growth
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Ability to handle a variety of challenging situations in a professional and courteous manner.
Ad to all company policies and procedures regarding employment, safety and compliance and report any concerns of non-compliance in any area to your manager immediately.
Perform other duties as requested by management and/ or COC.

Education/Experience/Knowledge Requirements:

High School Diploma or equivalent, Associates or Bachelor degree preferred
Minimum 6 months in a customer focused/customer service environment
General office skills; typing, filing and answering phones
Ability to handle fast paced environment and multi task
Working knowledge of Microsoft Office and Microsoft Outlook
Good communication skills, both verbal and written

Benefits:

Health, Dental, Vision, Life, Disability, 401K, Company Paid Holidays, Paid Time Off, Education Assistance Program, Community Involvement, Employee Engagement Opportunities.

Hours:

Full-time:

Monday-Friday, 8:00am-5:00pm

Location:

Elkin, NC in office

FULL-TIME/PART-TIME

Full-Time SHIFT Days

POSITION

Client Operations Associate

EXEMPT/NON-EXEMPT

Non-Exempt

ABOUT THE ORGANIZATION PRISM

Home Medical Supply Specialists provides seamless delivery of wound care, urological and ostomy supplies. PRISM is one of the fastest growing Home Medical Supply Specialists in the industry and has a reputation of excellence for dedicated service to patients, health care professionals and industry partners.
PRISM welcomes talented, motivated, and progressive-thinking professionals to contribute to the company’s reputation of excellence! As one of the fastest growing companies in the industry, PRISM offers employees the opportunity to establish a growing and successful career. PRISM’s comprehensive training program and autonomous work environment gives individuals the ability to develop personally and professionally. As PRISM continues to grow, we are constantly looking for dynamic, top talent to add to our great team!

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

THIS POSITION IS CURRENTLY ACCEPTING

APPLICATIONS.