Specialist – Admission/Discharge Position Available In Marion, Alabama

• Customer Service
• Greets patients in a positive, helpful, and courteous manner
• Answers and directs calls to appropriate personnel; takes messages as needed
• Directs visitors and physician office patients to correct locations
• Assists patients with questions about Patient Portal
• Ensures waiting area and front desk are organized and presentable
• Obtain demographic and insurance information in a timely and professional manner
• Admission
• Verifies/updates personal information, demographic information, assists with appointment information upon request
• Reviews/explains paperwork such as privacy acknowledgment, general consent form, financial responsibility, charity application, Important message from Medicare, Medicare Questionnaire etc
• Obtains and scans insurance card(s) into applicable database
• Verifies insurance eligibility/benefits information and updates in Registration systems
• Collects and witnesses required signatures on patient paperwork
• Receives/posts payments on accounts (i.e. co-payment, past due balances) and provides receipts for payments
• Prints and applies armbands to patients (if applicable
• Escorts patients or arranges for transport to assigned room or service area
• Discharge
• Assists patient with scheduling/rescheduling appointments and procedures as needed/requested
• Provides financial counseling and/or assistance with completion of Charity Application; Medicaid Screening form, etc
• Collects/posts payment on account (if necessary) and provides receipt for payments
• Reporting/Recordkeeping
• Accesses/reviews work lists in multiple systems daily to view necessary tasks (i.e. resolves billing edits, corrects addresses, corrects insurance information, adheres to departmental clean claim goal
• Processes, maintains, updates and scans patient records in a timely, accurate, and confidential manner
• Reconciles daily activities (i.e. patient orders, payments, charges on correct account, resolve incomplete discharge information
• Prepares and documents deposits

• Bill Edit Review:

• Reviews/researches/corrects/reports all rejected interface data at request of clinical and IT interface departments (i.e. certification/notification data, no charge/incorrect charge/charge on wrong account; missing insurance info, etc.
• Resolve all billing edits

• Supplies:

• Properly maintains up-to-date office supplies and stock
• Regulation
• Adheres to

NMHS/NMMC

Policies/Procedures/Guidelines

• Complies with appropriate Local/State/Federal policies/procedures/guidelines/regulations/laws/statutes

• Requirements:

• High School Diploma or equivalent; preferred Associates Degree in Business or related field
• Minimum of 2 yearsof clerical and collection experience in a healthcare environment; preferred
• Strong organizational, customer service and communication (written and verbal) skills; required
• Strong mathematical skills and problem solving abilities; required
• Working knowledge of personal computer (PC) and various software applications/programs (i.e. Microsoft Word, Microsoft Outlook); required
• Strong interpersonal skills; required
• Must have knowledge and skills to provide service to customer population to include infants, pediatrics,adolescents, adults and geriatrics; required