ELIGIBILITY SPECIALIST – Fort Lauderdale Position Available In Broward, Florida

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Requisition No:

850580

Agency:

Children and FamiliesWorking Title:

ELIGIBILITY SPECIALIST I

– 60025591

Pay Plan:

Career ServicePosition Number:

60025591

Salary:

$35,217.00 annually/$1,354.50 bi-weekly

Posting Closing Date:

04/11/2025Total Compensation Estimator[Tool](https://compcalculator.myflorida.com/ “Total Compensation Estimator”){target=”_blank”}Eligibility SpecialistDepartment of Children and FamiliesFort Lauderdale, FloridaOpen CompetitiveThis posting will be used to fill position vacancies in Career Service.

Current employees will be compensated in accordance with the DCF salary policy.

What you will do:

Families in need and in crisis require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. This demanding and challenging career could be your opportunity to help those in need make a better life for themselves and their families.

Every minute and every case processed count for those who are hungry, caring for others, in need of assistance to provide shelter for loved ones, or just need a helping hand, and your career choice could make a critical difference. However, it makes a tremendous impact on countless lives. If you are interested in making a difference, please join our TEAM!This position may require face-to-face contact with clients.

How you will make an impact:

The primary function of an Eligibility Specialist involves determining the eligibility of applicants and recipients for public assistance programs. The work performed includes processing data from electronic sources and entering information into a computer-based eligibility system under state and federal requirements. Eligibility workers are expected to handle a high volume of work which is deadline driven. Workers must be able to prioritize, plan and project their work, while remaining flexible to frequent changes in the program policy and/or computer-based systems. The typical duties of a typical day are as follows:

Interviewing applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance.

Learning numerous state and federal program regulations, through intensive training prior to full case assignment and then ongoing training thereafter. This work is driven by ongoing reliance on regulations.

Instructing clients in completion of various forms, and reviewing the applications and forms submitted for completeness and accuracy.

Determining program eligibility in accordance with current regulations using a computer-based eligibility system. Documents provided by clients are uploaded electronically and converted into images for review and eligibility determination. The Eligibility Specialist must be able to review the images and make a determination based on the information provided.

Researching information provided by an applicant until satisfactory explanations regarding eligibility status is confirmed.

Reporting cases where identity theft or fraud is suspected.

Advising clients of deadlines, time frames, and necessary actions to be taken.

Working with clients who may not take the necessary actions within the required time frame.

Establishing and maintaining multiple electronic files and conducting regular reviews and updates.

Documenting all communications and contacts with clients.

Managing an electronic caseload that varies based on