CASE PROCESSING ANALYST – 73004249 Position Available In Escambia, Florida

CASE PROCESSING ANALYST

•73004249

Date:

Apr 22, 2025

Requisition No:

851529

Agency:

Department of Revenue

Working Title:

CASE PROCESSING ANALYST

•73004249

Pay Plan:

Career Service

Position Number:

73004249

Salary:

$37,759.92•$43,904.16 / annually

Posting Closing Date:

04/28/2025 Total Compensation Estimator Tool
Florida Department of Revenue
Child Support Program
Case Processing Analyst (Revenue Specialist II)
Pensacola
This is an Internal Agency Advertisement
The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY

This position performs customer support for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you.

Your duties would include:

Initiating and responding to requests
Coordinating with internal and external partners
Researching and resolving case issues
Gathering information and analyzing case data to determine next steps
Assisting customers
Interacting with legal services providers, other states, employers, and other business partners
Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS

Currently employed with the Florida Department of Revenue in the Child Support Program.
Currently a Revenue Specialist II.
Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfer).

SALARY:

$37,759.92•$43,904.16.

BENEFITS

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT

INFORMATION

Shalonda Brinson, (386) 401-7319, Shalonda.brinsonfloridarevenue

SCREENING DISCLAIMER

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL

Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER

Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://sss.gov.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

Location:

PENSACOLA, FL, US, 32504 PENSACOLA, FL, US, 32505 PENSACOLA, FL, US, 32502 PENSACOLA, FL, US, 32501 PENSACOLA, FL, US, 32508 FL, US, 32591 PENSACOLA, FL, US, 32514 PENSACOLA, FL, US, 32512 PENSACOLA, FL, US, 32507 PENSACOLA, FL, US, 32534 PENSACOLA, FL, US, 32526 PENSACOLA, FL, US, 32503 PENSACOLA, FL, US, 32506

Nearest Major Market:

Pensacola