Application Specialist Position Available In Hillsborough, Florida
Tallo's Job Summary: The Application Specialist role at Independence Realty Trust, Inc (NYSE: IRT) in Tampa, FL involves managing application processes, optimizing screening efficiency, and enhancing customer satisfaction. Responsibilities include assisting prospects with applications, screening documentation, and collaborating with onsite teams for process improvement. Qualifications include property management experience, strong analytical skills, proficiency in screening tools, and excellent customer service abilities. The position offers medical, dental, vision insurance, stock awards, discounted rent, paid time off, and other benefits.
Job Description
Application Specialist
Job Category:
Strategic Operations
Requisition Number:
APPLI003579
Posting Details
Posted:
April 25, 2025
Full-Time
Hybrid Tampa, FL, USA Job Details
Description The Application Specialist is responsible for managing the application and decision process, ensuring a seamless experience for prospective residents while optimizing screening efficiency. This role requires a detail-oriented professional who can collaborate with onsite teams, streamline application workflows, and enhance customer satisfaction. •Please note, this position is based in Tampa, FL and hybrid schedule
More About Us:
Independence Realty Trust, Inc (
NYSE:
IRT) is a real estate investment trust that owns and operates Class A and Class B multifamily apartments. We’re currently managing over 36,000 apartment homes, 120+ communities, in over 30 markets and in 14 of the country’s most desirable states. IRT has a strong commitment to hiring the most talented industry professionals, which has resulted in record growth, making the Company one of the most respected and trusted within our industry. Key Responsibilities Application & Lease Management
Assist prospects in completing applications and take over the process when necessary.
Communicate application decisions to prospects and finalize the process in property management software
Screening & Verification
Review all documentation and resolve verification issues with residents.
Perform manual and alert verification during screening process, validate process completion, and confirm accuracy of application.
Assess all aspects of the screening process to ensure completeness and follow decision tree protocols.
Process Optimization & Efficiency
Work closely with onsite teams to accelerate application decisions and improve efficiency.
Utilize a centralized dashboard with automated routing to enhance engagement and workflow.
Continuously refine screening procedures to reduce manual reviews and improve automation.
Analyze screening outcomes and residency data to suggest improvements in the approval process.
Resident Support & Escalations
Address resident escalations and provide real-time updates on application status.
Ensure a high level of customer service by effectively managing escalations and concerns. Qualifications & Skills Experience in property management, leasing, or application screening.
Strong analytical and problem-solving skills.
Proficiency in Entrata, Vero, and other screening tools.
Excellent customer service and communication abilities.
Ability to manage escalations and resolve resident concerns effectively.
Detail-oriented with a proactive approach to process improvement.
What IRT Living Offers:
Medical, Dental and Vision Insurance for individual and/or family
Stock Awards granted in first year – All employees are owners of IRT
Discounted rent available
3 weeks of Paid Time Off days (PTO) in first year
10 Paid Holidays
100% company paid Long-Term Disability, Life and AD&D Insurance
100% company match on employee 401k contributions; up to 4% of salary
Staff Appreciation events and many other company celebrations
