CHILD SUPPORT CASE PROCESSING ANALYST – 73004399 Position Available In Lake, Florida
Tallo's Job Summary: The Child Support Case Processing Analyst position at the Department of Revenue in Leesburg, Florida, offers a salary range of $37,759.92 to $43,904.16 annually. Responsibilities include customer support, case research, and collaboration with various partners. Applicants need two years of relevant experience and strong communication skills. Veterans and individuals with disabilities are encouraged to apply.
Job Description
CHILD SUPPORT CASE PROCESSING ANALYST
•73004399
Date:
May 19, 2025
Requisition No:
853284
Agency:
Department of Revenue
Working Title:
CHILD SUPPORT CASE PROCESSING ANALYST
•73004399
Pay Plan:
Career Service
Position Number:
73004399
Salary:
$37,759.92•$43,904.16 /
Annually Posting Closing Date:
05/27/2025 Total Compensation Estimator Tool
Florida Department of Revenue
Child Support Program
Child Support Case Processing Analyst (REVENUE
SPECIALIST II
)
Leesburg
The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.
JOB SUMMARY
This Revenue Specialist II position performs customer support for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you.
Your duties would include:
Initiating and responding to requests
Coordinating with internal and external partners
Researching and resolving case issues
Gathering information and analyzing case data to determine next steps
Assisting customers
Interacting with legal services providers, other states, employers, and other business partners
Making decisions based on case information and provided documentation
MINIMUM REQUIREMENTS
Two (2) years of experience processing information using a computer system
Two (2) years of experience conducting research and analyzing information to make decisions. •
Two (2) years of experience communicating with others to gather information.
SUBSTITUTIONS
Relevant education may substitute on a year for year basis of the required experience.•
PREFERENCES
One (1) year of experience in customer service.
One (1) year of experience working with internal and external partners.
SPECIAL NOTES
All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk and/or spam folders for correspondence regarding the hiring process for this position.
All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
Standard workday of 8am•5pm, Monday through Friday
This position requires strong communication and customer service skills, a solid understanding of policies and procedures, and a keen attention to detail.
SALARY:
$37,759.92•$43,904.16.
BENEFITS
Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
ADDITIONAL INFORMATION YOU NEED TO KNOW
CONTACT
INFORMATION
Andrea Roberts, (386) 317-7209, Andrea.
Roberts2floridarevenue.
SCREENING DISCLAIMER
Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.
CANDIDATE POOL
Future vacancies may be filled from this advertisement for a period of up to six months.
CRIMINAL BACKGROUND CHECKS
You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.
REMINDER
Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://sss.gov.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE.
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Location:
LEESBURG, FL, US, 34748 LEESBURG, FL, US, 34788
Nearest Major Market:
Orlando
