Enrollment Coordinator – Temporary Position Available In Manatee, Florida

Enrollment Coordinator – Temporary
Bradenton, FL, USA Req #1112
Tuesday, April 15, 2025
About IMG Academy
Named one of the Best and Brightest Companies to Work For in the Nation in 2024, IMG Academy is the world’s leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences:
Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla.
Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance
Online college recruiting, via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches
The Enrollment Coordinator, Temporary will be responsible for processing all aspects of student enrollment at IMG Academy May through early September. Assist in guiding over 1,500 returning students, new students, and their families through the enrollment journey by primarily focusing on working with families to support them in the onboarding and arrival process. The successful candidate will work to ensure each family has been given the resources and support that is necessary for the student to have an incredible experience at IMG Academy! Responsibilities include but are not limited to owning processes andmunication-related to the onboarding of students. In addition, creating, distributing, and finalizing enrollment agreements.
Position Responsibilities
Process
Effectivelymunicating with clients about requirements and expectations for their boarding school experience
Responsible for the onboarding experience of a boarding school family, including managing the clearance of registrations forms for boarding school
Prepare, create, distribute, and finalize student enrollment agreements
Ensure properpletion of the enrollment agreement in coordination of IMG Academy policies and procedures
Reconcilespleted enrollment agreements with IMG Academy accounting and finance department
Manages all enrollment agreement revisions and adjustments
Utilize CRM system daily to trackmunication and process on all student enrollments
Communication
Provide exceptional customer service via prompt and accuratemunication with current and potential IMG Academy families
Act as a liaison and point of contact between the families and the Academy, specifically regarding the onboarding experience
Facilitate andmunicate effectively with families on enrollment agreement status, including when an enrollment agreement is set to expire
Communicate regularly with IMG Academy student-athletes on the status and progress of their respective families through the enrollment process
Collaboration
Effectively build relationships with and prioritize the requests/needs of the Student-Athlete Advisor team, ensuring effectivemunication
Collaborate with the Enrollment Services Manager to ensure best practices and identify new opportunities for efficiencies and growth
Ensure propermunication with Enrollment Services Manager to accurately present data to ing Analysts, John Hopkins, and other relevant stakeholders on campus
Work with the Finance/Accounting team to properlyanize and archive enrollment contracts, ensuring effective reconciliation
When necessary,municate with admissions office on a regular basis regarding applicant status and ensuring student enrollment agreement coincides with such status
If needed, properlymunicate with Housing and Amodations staff members, ensuring laundry/housing upgrades are effectivelymunicated/reconciled
Manage the Support Team email and phone line to fulfill customer requests
Provide coverage, manage and assist the clearance of registration forms for boarding school and if needed, assist the camp team
Provide coverage during boarding school check-in to answer any questions, way find and assist w needed
Assist with overflow of needs from other departments especially during peak seasons on campus
Other duties as assigned
Goals
Successfully contribute to achieving annual enrollment targets set forth by senior leadership
Successfully contribute to achieving 100% registration and health forms clearance for boarding school
Effectively obtain all student enrollment agreements in conjunction with their expiration dates
Maintain accurate enrollment data and status tracking in real time
Maintain accurate registration and health forms data and status tracking in real time
Required Knowledge, Skills and Abilities
Bachelor’s degree required
Experience with high-volume calling
Excellent written and verbalmunication skills
Adequate Microsoft Excel skills (Data Validation, IF formulas, VLOOKUP, Pivot Tables, Slicers, Conditional Formatting, etc.)
Advanced knowledge and ability to use CRM systems
Basic understanding of sales processes/pipeline management is preferred
Highlyanized and prepared; flexible in meeting the needs of multiple departments in a timely fashion
Proven ability to multi-task while handling a wide array of responsibilities
Experiencemunicating highly sensitive information amongst multiple departments
Strongmitment to customer service and the student-athletes’ and their families’ experience, as well as collaboration within the team and across multiple departments on campus
Bilingual (Spanish)
Preferred Knowledge, Skills and Abilities
Knowledge of electronic contract signing software is preferred (i.e. – Adobe, Signable, etc.)
Knowledge of SSS financial aid portal is preferred
Knowledge of a Health Record/Online Registration platform is sought, but not required
Some knowledge of database management (Access, SQL, ETL Pipelines) is sought, but not required

Background Requirements:

Requires a background check upon offer
Requires a drug test upon offer

Benefits:

As a full-time member of our team, you will enjoy aprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time roles.
Comprehensive Medical, Dental and Vision
Flexible Spending Account and Health Savings Account options
401k with an Employer Match
Short Term and Long Term Disability
Group and Supplemental Life & AD&D
Gym Discount Program
Pet Insurance
Wellbeing Program
and more!
Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to anyway. You may be just the right candidate for this or other roles.