Helpline Specialist Position Available In Miami-Dade, Florida

Helpline Specialist Camillus House Inc – 3.6

Miami, FL Job Details Full-time Estimated:

$36K – $41.3K a year 1 day ago Qualifications Microsoft Word Spanish Microsoft Excel English High school diploma or GED Driver’s License Computer skills Toxicology Communication skills Entry level

Full Job Description Description:

Position Summary:

Under the direction of the Helpline Specialist II, the Helpline Specialist serves as the primary front-line contact for persons who are at risk of homelessness and are seeking emergency services in order to avoid imminent eviction. Answers and screens all incoming calls for assistance or referral determination.

Mission, Vision, and Values:

Commitment to the Mission, Vision, and Values of the Brothers of St. John of God as witnessed through Camillus House in serving the needs of the underserved populations.

Mission Statement:

Rooted in the compassionate Hospitality of St. John of God, we improve the quality of life of those who are vulnerable and homeless in South Florida through the provision of a continuum of housing and supportive services.

Vision Statement:

To support the Values of the Hospitaller Brothers of St. John of God, a Roman Catholic Order of men, through our efforts to enhance positive outcomes that result in sustainable housing. We commit ourselves eagerly to the adaptation of our mission in order to meet the new challenges facing the homeless in our contemporary society. The spirit of God moves us to action with reverence for the quality of life for all we serve and the elimination of the causes of homelessness in our times.

Values:

Camillus House integrates the following values in every aspect of service:

Hospitality:

Welcoming all with “Hi, how can I help you today” with a smile and eye contact.

Respect:

Raising the dignity of another by recognizing they have been created in the image of their God.

Quality:

The talents you bring to Camillus will be fulfilled 100%.

Spirituality:

Creating a safe space for another to seek balance of mind, body, and spirit in their life.

Responsibility:

Recognizing and respecting that all is a gift of God, and we are called to hear the cry of the earth for protection.

Responsibilities:

Answers all incoming calls and returns phone calls within 24 hours. Conducts initial eligibility screening over the phone, screening for income level, geographic location, needs, special characteristics, and other relevant information. Provides callers at immediate risk of homelessness with referrals for emergency rental, utility, and other direct assistance based upon their need and eligibility for various programs including, but not limited to, referrals to the Camillus House Prevention Program and the Citrus Health Network HAND Program participants. Provides callers who are already homeless with referrals to appropriate outreach teams and/or emergency housing programs. Provides callers with referrals to additional services, including but not limited to, legal assistance, as needed. Maintains up-to-date records of in-house and external resources. Compiles information and prepares program reports from call logs and databases as required. Other duties as requested.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

While performing job duties, an employee is required to stand, walk, and use hands/fingers. May occasionally lift and move up to 25 lbs., clean (sit, bend/twist neck, bend/twist waist, squat, climb, balance, stoop, crouch, reach, handle, kneel, crawl, reach above/below shoulder height, repetitive movements, wipe, sweep, dust, mop). Specific vision abilities required by the position include close vision, color vision.

Work Environment:

The noise level of the work environment can range from low to moderate.

Work Schedule:

Non-Remote Position Full-time:

Monday through Friday, 8:00 AM to 4:30 PM Ability to work a flexible work schedule (i.e., evenings, weekends, holidays, and on-call), as needed.

Requirements:

Qualifications Required:

Ability to understand and practice the mission of Camillus House.

Education:

High School graduate required; college degree preferred.

Language:

Proficiency in oral/written English; Spanish preferred; additional languages a plus (i.e., Creole).

Skills:

Proficiency in computer (Word, Excel, other data collecting programs). Successful completion of Toxicology test, L2 and local background screening, and OIG. Valid FL Driver License with clean driving record.

Qualifications Valued and Preferred:

Culturally sensitive to the social, psychological, and healthcare needs of the vulnerable populations serviced. Strong organizational, interpersonal, and communication skills in order to meet deadlines and handle multiple tasks. Demonstrates a high level of productivity while remaining calm and effective under pressure. A self-starter with demonstrated ability to work independently, as well as with multidisciplinary teams and co-workers. Ability to maintain a high level of poise and professionalism in all circumstances. Camillus House is an Equal Opportunity Employer