Healthcare Representative Position Available In Palm Beach, Florida
Tallo's Job Summary: Insight Global seeks a Call Center Representative for a healthcare insurance company in Boca Raton, FL. Responsibilities include assisting customers with insurance options, guiding enrollment, resolving issues, maintaining records, ensuring compliance, educating on benefits, and communicating effectively. Compensation ranges from $15 to $21 per hour with comprehensive benefits. Required skills include healthcare insurance experience, strong communication, and proficiency in computer systems.
Job Description
Insight Global is looking for a Call Center Representative for a healthcare insurance company in Boca Raton, FL. This person will be responsible for educating potential clients about the insurance options available to them during the open enrollment period.
Responsibilities:
Customer Assistance:
Answer incoming calls from customers regarding healthcare insurance plans, coverage options, and enrollment procedures.
Enrollment Support:
Guide customers through the enrollment process, ensuring they understand their choices and complete necessary documentation accurately
Issue Resolution:
Address and resolve customer inquiries and concerns promptly, providing clear and accurate information
Documentation:
Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions
Compliance:
Ensure all interactions comply with company policies, healthcare regulations, and privacy standards
Education:
Educate customers on plan benefits, coverage details, and any changes to their existing plans
Communication:
Communicate effectively and empathetically with customers, demonstrating patience and understanding
Compensation:
$15/hr to $21/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.
REQUIRED SKILLS AND EXPERIENCE
Previous experience in the healthcare insurance industry specifically during the open enrollment process Strong communication skills, both verbal and written Ability to handle high call volumes and work under pressure Basic knowledge of healthcare insurance plans and terminology Proficiency in using computer systems and software applications
