Patient Access Specialist Lead Position Available In Palm Beach, Florida

Patient Access Specialist Lead 3.6 3.6 out of 5 stars 1210 S

OLD DIXIE

HWY, Jupiter, FL 33458 Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast. Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS). Education High School plus three to four years of specialized training in a healthcare setting with demonstrated knowledge in registration/patient access functions/processes.

Experience / Qualifications

Minimal 2 years’ experience with hospital insurance plans including Medicare, Medicaid, HMO’s, and PPO’s. Excellent typing and computer skills. Familiarity with area managed care plans and contractual terms. Ability to self-direct and exercise independent judgment in situations requiring follow-up and discussions with physicians, plans and hospital personnel to ensure completion of required authorizations/approvals for payment services. 2-3 years of specialized training in a health care setting with demonstrated knowledge of registration functions, insurance verification, authorization, and pre-certification process. Ability to delegate simple tasks to others. Excellent written and verbal communication skills. Excellent customer service skills. Familiarity with medical terminology required. Ability to prioritize and multi-task. Ability to work under stressful situations. Demonstrated leadership skills. Position Summary Patient Access Specialist responsibilities will include: Obtaining demographic, insurance, and medical information to ensure an accurate and complete registration. Performing insurance verification, data collection and documentation. Determining medical necessity for services based on established medical criteria. Identifying patient financial responsibilities and collecting applicable monies. Acting as liaison to all internal and external customers to facilitate access to hospital services. Providing guidance to Patient Access staff, in the absence of the manager or in collaboration with the manager. Makes assignments for Patient Access staff. Excellent written and verbal communication skills. Excellent customer service skills. Familiarity with medical terminology required. Ability to prioritize and multi-task. Ability to work under stressful situations. Team Member Competencies Establishing Relationships Builds effective networks, working relationships, and alliances in order to collaborate effectively within department and organization. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others. Peer Support Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team. Inspiring and Motivating Others Fosters commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments. Work well with others, build consensus, and ensure cooperation to complete tasks and positive workflow. Demonstrating Emotional Intelligence Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills. Acting with Integrity Interacts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments. Being a Champion for Change and Innovation Supports people in their efforts to try new things. Things creatively, generates novel and valuable ideas and uses these ideas to develop new or improved processes. Accepts new ways of doing things and adapts to change. Communicating Effectively Speaks and writes clearly, conveys information in a concise, organized, and logical manner. Is adept at tailoring the message to fit the interests and needs of the audience. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and organization. Promoting Diversity and Inclusion Treats all people with dignity and respect. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenges bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds. Physical Requirements Ability to sit, stand, bend for long periods of time. Occasional shoulder reaches overhead p to 2 per minutes. Occasional shoulder forward reaches 16-17 inches away from body up to 2 per minute. Occasional grip with force up to 10lbs per 10 seconds. Occasional forward bending of torso 20-30 degrees holding for 1 minute. Occasional sitting up to 2 hours. Keying for up 7 hours with periods of rest. Occasional standing and or walking up to 1 hour. Occasional lift up to 5lbs from floor to waist. Occasional lift up to 5lbs from waist to above shoulder height. Occasional lift and carry up to 5 lbs. over a distance of 25 feet. Pushes wheelchairs. Threshold Requirements These threshold requirements are required and completed yearly basis. Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation. TB/PPD Surveillance Program. Maintenance of required professional licensing and/or certification(s).