Identogo Enrollment Agent Position Available In Orleans, Louisiana

Identogo Enrollment Agent National Enforcement Investigation Agency/Identogo 4480 General Degaulle Dr, New Orleans, LA 70131 Job Overview The Enrollment Agent at the Idemia Enrollment Center is responsible for providing top-tier customer service while assisting individuals with enrollment in various identity verification services, including TWIC® cards, TSA PreCheck®, HazMat endorsements, and other related programs. This position seeks bilingual candidates fluent in English and Spanish to better serve a diverse customer base. The role requires meticulous attention to detail, adherence to strict compliance protocols, and excellent interpersonal skills. Responsibilities Welcome and assist customers with professionalism and courtesy. Collect and verify required documentation for enrollment services. Capture biometric data such as fingerprints and photographs accurately and efficiently. Operate enrollment systems and equipment following established protocols. Ensure compliance with all federal, state, local, and Idemia policies. Input customer information accurately into the enrollment systems. Process payments securely and provide receipts to customers. Respond to customer inquiries and resolve issues promptly and effectively. Maintain strict confidentiality and security of all customer data. Manage appointments and assist walk-in customers to optimize center operations. Perform routine equipment checks and troubleshoot minor technical issues. Report discrepancies or operational issues to the site manager promptly High school diploma or equivalent (required); Associate’s degree or higher (preferred).Experience in customer service, identity verification, or security-related roles (preferred

Job Type:

Part-time Pay:

From $12.50 per hour

Schedule:

4 hour shift 8 hour shift Monday to Friday Weekends as needed

Work Location:

In person