Eligibility Specialist I (Call Center) Position Available In Forsyth, North Carolina

Eligibility Specialist I (Call Center) Forsyth County (NC) Winston-Salem, NC 27101 JOB Forsyth County Department of Social Services is seeking a highly motivated self-starter to join the Medicaid Services Division.

EXAMPLE OF DUTIES

The desired candidate for this position must demonstrate professionalism, the ability to multi-task, be people-oriented, and work effectively in a fast-paced environment. The desired candidate must possess excellent telephone demeanor as answering incoming telephone calls/making outbound calls, using a computer and headset, and quickly assessing customers’ needs are important functions of this position. You will be crossed trained to assist with NEMT and Medicaid call center. Individual must support the

Forsyth County Guiding Principles of We Care:

Integrity, Awareness, Accountability, Respect and Excellence.

SUPPLEMENTAL INFORMATION

Essential duties and responsibilities include but are not limited to possessing proficient typing and data entry skills, assisting with completing customer changes, preparing outgoing mail for distribution and responding to customer inquiries and questions regarding Medicaid benefits. Strong verbal and written communication skills are important for interacting with the public and documenting customer interactions.

Excellent customer service, organizational and computer skills are a must, with attention to detail and accuracy.

Essential duties and responsibilities include but are not limited to possessing proficient typing and data entry skills, assisting with completing customer changes, preparing outgoing mail for distribution and responding to customer inquiries and questions regarding Medicaid benefits. This position calls for the ability to work in a fast-paced, evolving environmentThey must have strong organizational skills, the ability to perform basic mathematical calculations, the ability to work quickly within deadlines, have a basic knowledge of universal computer technology and general office equipment and be able to thrive in a team-oriented environment.

The ideal candidates will possess the following knowledge, skills, and abilities: Knowledge of organization and functions of various human services agencies located throughout the CountyKnowledge of income maintenance programs and NCFASTAbility to listen to callers, to analyze problems, and to help callers in dealing with problemsAbility to express ideas and communicate effectively both orally and in writingAbility to deal tactfully and courteously with the public Ability to maintain effective working relationships with other employees