Eligibility Specialist II (All Medicaid Services Programs) Position Available In Forsyth, North Carolina

Eligibility Specialist II (All Medicaid Services Programs) Forsyth County (NC) Winston-Salem, NC 27101 JOB The Department of Social Services is seeking highly self-motivated, dependable professionals to determine eligibility in several Medicaid Services programs. The successful candidate must have exceptional customer service skills and be able to work with a diverse population. The successful candidate must be able to interpret complex rules and regulations and use solid judgment to make appropriate eligibility decisions. Determining eligibility requires the successful candidate to obtain and verify pertinent data concerning a customer’s family composition, financial, and employment, etc. The candidate must be able to empathically provide information to customers on program requirements based upon the policies of the Department of Health and Human Services. And the successful candidate must be able to utilize agency procedural guides in accomplishing work based on Federal and State regulations. Good mathematical reasoning and computational skills are required.

Note

• This position can be filled in a work against capacity at the Eligibility Specialist I classification.

A work against capacity allows for the suitable candidate to obtain the required 1 year of experience by working in a lower classification. The lower classification has an hourly starting pay of $18.73. Once the requirement is met, you will become eligible for an increase in pay equivalent to that of an Eligibility Specialist II. Hourly starting pay of Eligibility Specialist II is $19.67.

EXAMPLE OF DUTIES

The successful candidates will be able to interpret complex rules and regulations and use good judgment to make appropriate eligibility decisions. They will also have the following knowledge, skills, and abilities:

• Basic knowledge of universal computer technology and general office equipment;
• Exceptional organizational skills;
• Exceptional customer service skills;
• Ability to perform basic mathematical calculations;
• Ability to work quickly within deadlines;
• Ability to type 40 words per minute (or faster) and;
• Ability to thrive in a team-oriented environment.

This position calls for the ability to work in a fast-paced, evolving environment.

Individual must support the Forsyth County Guiding Principles of We Care Integrity, Awareness, Accountability, Respect and ExcellenceThis position calls for the ability to work in a fast-paced, continuously evolving environment.

The ability to communicate with customers from diverse backgrounds

SUPPLEMENTAL INFORMATION

Essential duties and responsibilities include but are not limited to:

• Interviews clients to obtain required information;
• Explains program requirements;
• Completes initial applications;
• Verifies the information obtained from clients and;
• Determines clients’ eligibility.