Customer Enrollment Associate Position Available In Wake, North Carolina

Job Description:

At Creative Collaborations, we are a client-focused organizationdedicated to providing comprehensive marketing and customer servicesolutions that enhance brand presence and drive growth. We areseeking a highly organized and customer-focused Customer EnrollmentAssociate to join our dynamic group. In this role, you will becrucial in guiding new customers through the enrollment process,ensuring accuracy, and providing a positive initial experience,contributing to a collaborative and results-oriented environmentwhere your contributions are valued and your professional growth isencouraged. We are looking for a highly organized anddetail-oriented Customer Enrollment Associate, passionate aboutproviding excellent service and ensuring a seamless enrollmentexperience. In this role, you will be instrumental in processingapplications, verifying information, and guiding clients throughthe enrollment process, ensuring accuracy and compliance. Thisposition offers a unique opportunity to grow your administrativeand customer service skills within a thriving organizationcommitted to delivering exceptional service to our customers. MainJob Responsibilities of the

Customer Enrollment Associate:

Managethe end-to-end enrollment process for new customers, ensuringcompliance with all applicable and regulatory guidelines. Receive,review, and process incoming enrollment applications, verifying theaccuracy and completeness of all required documentation andinformation. Conduct thorough verification of customer data,including personal information, service address, and eligibilityfor specific promotions or plans, using established verificationprocedures and systems. Communicate with prospective customers torequest missing or incomplete information, clarify details, andprovide guidance on completing the enrollment process correctly.

Accurately enter customer data into relevant databases and systems,ensuring data integrity and adherence to data privacy standards,and maintaining organized digital and/or physical records of allenrollment documents. Identify and resolve any discrepancies orissues in enrollment applications, working with internal teams andrepresentatives to ensure timely and accurate resolution. Prepareand generate enrollment confirmation materials, welcome packages,and other necessary documentation for new customers, ensuring theyreceive all the information needed to begin their service. Stayup-to-date on enrollment policies, procedures, and any changes inregulations or service offerings, and ensure all enrollmentactivities comply with the latest guidelines.