Enrollment & Match Specialist Position Available In Wake, North Carolina

Enrollment & Match Specialist 4.0 4.0 out of 5 stars Morrisville, NC 27560 [TITLE]: Enrollment & Match Specialist [

LOCATION

]: Primarily in office located at 808 Aviation Parkway, Suite 900, Morrisville, NC 27560. Ability to work remotely once a week. [

DATE POSTING CLOSES

]: May 10, 2025 [

ESTIMATED/IDEAL START DATE

]: May 19, 2025 [SALARY]: $30,000-$32, 610.00 [

BENEFITS

]: Comprehensive benefits package including but not limited to medical, dental, and life insurance. Additional benefits are covered at the end of this job description. [

SCHEDULE

]: 8-hour shift, Monday to Friday, Weekend availability [

COVID-19

considerations] : Masks and social distancing are recommended, but not required.

THE ORGANIZATION

For more than 23 years, Big Brothers Big Sisters of the Triangle (BBBST) has been Eastern North Carolina’s premier mentoring organization, defending the potential of the future leaders of our community by matching youth (Littles) with committed adult mentors (Bigs). Each time BBBST pairs a child with a role model, we start something incredible: a one-to-one relationship built on trust and friendship that can blossom into a future of unlimited potential. We believe that all youth have the ability to overcome obstacles, and we advocate for them to explore the endless possibilities of what they can accomplish. We create mentoring relationships that ignite the power and promise of youth and develop a village of support that helps maximize the likelihood that a Big Brothers Big Sisters relationship will thrive.

THE POSITION

Position Overview:

Essential to the BBBS brand, the primary function of this position is to ensure that volunteers and children are appropriately enrolled and matched while executing a high degree of independent judgment when utilizing BBBS standards and practices. A high-level customer service, focusing on volunteer options and child safety, is to be demonstrated throughout the volunteer and child enrollment and matching process.

Performance Measures:

The successful incumbent will produce positive outcomes in the following areas: volunteer yield and processing time; youth yield, youth/parent processing time, customer satisfaction and match retention. Passion for the

Mission:

The Enrollment & Match Specialist will embrace and embody the mission of Big Brothers Big Sisters of the Triangle and its commitment to empowering and inspiring every young person to reach their full potential. They will flourish in a mission-driven environment, working at a local affiliate agency of a national organization while continually innovating to help expand the reach of the BBBST.

Commitment to youth:

It’s not enough to simply state our values—we must act with purpose and persistence to create meaningful change. To support the growth and success of all young people, we are committed to ensuring that every child has access to strong, supportive mentoring relationships. Across our organization, we are actively working to build a culture where everyone feels respected, valued, and supported. This commitment is reflected in our hiring practices, organizational policies, day-to-day operations, and the ways we engage with families, mentors, donors, and community partners. The Enrollment & Match Specialist will play a key role in upholding and advancing this commitment in all aspects of their work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(IN

PRIORITY ORDER

) Assess volunteer “fit” to BBBST. Conduct volunteer enrollments, including orientations, interviews, and completion of any other enrollment processes. Assess the necessity of home visits and complete as indicated. Review and follow-up on references as necessary to gain additional data to complete the assessment process. Conduct client enrollments including parent/child interviews as needed, child safety education and enrollment processes. Assess and refer families for alternative or additional services as needed. Determine matches and facilitate match meetings. Accommodate volunteer and family schedules. Ensure a high-level of proficiency and skill in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children, and their families. Conduct volunteer and client reassessments/updates as indicated. Identify and eliminate any barriers interfering with the completion of the enrollment process. Review all enrollment information and assessments and make recommendations for participation in the program based on this information. Assess and apply factors contributing to successful match. Effectively align volunteer interests and qualifications with service options of agency . High degree of collaboration with other service delivery staff to ensure smooth transition among functions. Provide comprehensive assessments and match support recommendations for volunteer and child participation in the program based upon assessments of each individual volunteer. Maintain accurate and timely records for each match according to standards and utilize technology to report, synthesize and analyze data. Willingness to be cross trained in all program roles to assist when needed. Participate in preparation, execution, and promotion of agency wide fundraising events (including but not limited to: Bowl for Kids’ Sake & Big Night Ball) Other duties as assigned.

QUALIFICATIONS REQUIRED

Minimum of a bachelor’s degree in social services, human resources, or related field . Proficiency in Microsoft Office; including Word, Outlook, and Excel. Oral and written communication skills reflect solid customer service. Excellent relational assessment skill. Ability to relate well to multicultural environments and populations. Ability to effectively collaborate with other volunteer match staff. Ability to focus on details and use time effectively. Ability to collect meaningful data and draw solid conclusions. High-level interviewing skills. Applicants must be able to reliably commute to the BBBST office located in Morrisville, NC.

PREFERRED

Practice active and attentive listening skills to verify understanding. Demonstrate good and ethical judgment in routine, day-to-day decisions. Able to build strong working relationships with internal and external customers. Gather appropriate data and diagnose a situation before taking action. Align your own work objectives with the organization’s strategic plan or objectives. Able to seek out and work effectively with others who have diverse perspectives, talents, backgrounds, and/or styles. Equal Employment Opportunity It is the policy of Big Brothers Big Sisters of the Triangle to provide equal employment opportunities to all candidates and all employees without regard to race; color; religion; national origin; sex (including same sex); pregnancy, childbirth, or related medical conditions; age; genetic information; disability; citizenship status; military status; veteran status; or any other category protected by law. Americans with Disabilities Act Employees must be able to perform all essential job functions, with or without reasonable accommodation.

TO APPLY

Email a cover letter, resume, and contact for 3 references as one pdf or word document to careers@bbbstri.org : with “Enrollment & Match Specialist” as the email’s title. Incomplete submissions and/or submissions that do not follow directions outlined above will not be considered. Due to the volume of applications, calls and additional inquiries about this position unfortunately are not able to be returned.

TIMELINE/PROCESS

Applications will be reviewed and processed on a rolling basis with preference given to applications received by May 10, 2025 . The hiring process typically entails the following steps, with the assumption that the candidate meets the criteria for moving forward to the next step: Review of application materials: Only applicants who meet all required qualifications & follow application directions will be considered. (15 minutes) Phone interview (1.5 hour) First In Person/Video interview (45 minutes) Final In Person/Video Interview Reference & background checks Verbal offer extended Written offer extended

ADDITIONAL BENEFIT INFORMATION

In addition to the salary for this full-time, non-exempt position, BBBST offers a comprehensive benefits package for full-time employees. This is an office-based position, in Morrisville, with occasional remote work opportunities and some local travel required.

Job Type:

Full-time Benefits:

Dental insurance Health insurance Vision insurance 11 Paid holidays + 1 floating holiday of the employees choosing Paid vacation, sick, and personal time. Vacation time increases with years of service. Highly collaborative & mission driven team Additional Benefits as applicable based on job classification and budget: Retirement plans Long & Short-term disability Unemployment compensation Worker compensation Professional Development funds Flex time & comp time policies Bereavement, Parental, medical, and military leave policies •Eligibility for these benefits is dependent on a variety of factors, as such these benefits are not guaranteed. Applicants who are offered employment will be informed of the additional benefit programs for which they are eligible. Benefits are provided based on the budget, which can change annually.

Job Type:

Full-time Pay:

$30,000.00-$32,610.00 per year

Benefits:

Dental insurance Flexible schedule Health insurance Life insurance Parental leave Vision insurance

Schedule:

8 hour shift Weekends as needed

License/Certification:

Driver’s License (Preferred)

Work Location:

In person

Job Type:

Full-time Pay:

$30,000.00 – $32,610.00 per year

Benefits:

401(k) 403(b) Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Mileage reimbursement Paid time off Referral program Retirement plan Vision insurance

Schedule:

8 hour shift Evenings as needed Monday to Friday Weekends as needed Ability to

Commute:

Morrisville, NC 27560 (Required) Ability to

Relocate:

Morrisville, NC 27560: Relocate before starting work (Required)

Work Location:

In person