Knowledge Specialist Position Available In Wake, North Carolina

Knowledge Specialist

Salary
$39,671.00 – $69,426.00 Annually
Location Wake County, NC
Job Type
Permanent Full-Time
Job Number
25-06627 60082343
Department
Dept of Revenue
Division
Submissions Processing
Opening Date
05/20/2025
Closing Date
5/27/2025 5:00 PM Eastern
Job Class Title
Administrative Specialist II
Position Number
60082343
Salary Grade
NC09
DESCRIPTION
BENEFITS
QUESTIONS
Description of Work

Salary Grade:

NC 09
Please note that several skills assessments will be administered before an interview is scheduled
The North Carolina Department of Revenue is recruiting for a Knowledge Specialist in our Submissions Processing Division (SPD). To support the tax laws of North Carolina, the mission SPD is to receive and process taxpayer submissions consistently, efficiently, and effectively, while ensuring the confidentiality and integrity of that data. Our vision is to be a division that meets its quality targets, sets a high standard for other Divisions, and leads innovation for the Agency. The submissions processed annually by SPD account for well over 90% of total revenues collected and more than 11 million tax returns processed by the Agency. This position requires a thorough knowledge of services, policies, and procedures related to Knowledge Management (KM). The candidate will need to demonstrate and apply KM knowledge in compiling, assimilating, and organizing a large volume of electronic information. The candidate selected will work with division subject matter experts (SME’s) to understand business processes at a level sufficient to ensure outcomes of audience-appropriate knowledge documents and will identify and understand issues, problems, and opportunities, and use innovative, effective approaches to identify options for solutions. The selected candidate will present ideas clearly and effectively in written form using a variety of media; and adjust language or terminology to meet the needs of the target audience. This position works in team settings with limited supervision and is fully remote.

COMPENSATION & BENEFITS

The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
Some highlights include:

• 12 paid holidays per year
• 14 vacation days per year which increase as length of service increases and accumulates year-to-year
• 12 sick days/year which are cumulative indefinitely
• Paid Parental Leave
• Paid Personal Observance Leave and Community Service Leave
• Longevity pays lump sum payout yearly based on length of service
• The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
• 401K, 457, and 403(b) plans
• Eligibility for the Public Service Loan Forgiveness Program
• Eligibility for Academic Assistance
  Knowledge, Skills and Abilities / Competencies
  Experience collaborating with subject matter experts to understand business processes and ensure specialized topics are appropriately described
  Experience researching and analyzing information required for development and/or update of policies, procedures, and instructions
  Demonstrated experience creating and editing content in a structured format, focusing on accurate and clear information
  Experience with Microsoft suites Excel, PowerPoint, and Word, and with large volumes of electronic records

Management Preference:

Moderate level experience with ServiceNow
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.
High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.
Supplemental and Contact Information
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.
The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible. This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. “Tax compliance” is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state. To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. “See Resume” or “See Attachment” will NOT be accepted. Applicants eligible for veteran’s preference should attach a copy of form DD-214. If you are having technical issues logging into your account or applying for a position, please review the Get Help/FAQ’s information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627. If you have general questions about the application process, you may contact Human Resources at 919-814-1200 orHumanResourcesncdor.gov. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-500-6083. Employer
State of North Carolina
Website
http://dor.state.nc.us/
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