Registration Processor Position Available In Wake, North Carolina

Registration Processor State of North Carolina – Dept of Public Safety – 3.5 Wake County, NC Job Details Full-time $37,782 – $43,560 a year 10 hours ago Benefits Paid parental leave Health insurance Parental leave Loan forgiveness Retirement plan Qualifications Microsoft Word Microsoft Excel Microsoft Outlook Management Customer service Military Writing skills Administrative experience High school diploma or GED Data entry Organizational skills Phone etiquette Grammar Experience 2 years Communication skills Entry level Full Job Description Description of Work Start your journey towards success! Are you interested in a meaningful and rewarding career? If so, continue reading to learn more about this exciting opportunity with the North Carolina Department of Public Safety (DPS). This position is located in Raleigh, North Carolina in the Private Protective Services Section and provides administrative office support to this section which is responsible for administering the licensing, education, and training requirements for persons, firms, associations, and corporations engaged in private protective services (security guards, alarm system technicians, private investigators, armored car operators, etc.) in North Carolina. PPS conducts background investigations for the licensing of private protective services occupations, registers employees of licensed companies, and enforces laws and rules through administrative disciplinary processes and the courts. Specific responsibilities related to the Administrative Specialist I include: Processing applications of individuals who wish to be employed in the private protective services industry (such as security guards and alarm system technicians). Reviewing each application for accuracy and completeness. Reviewing criminal history background checks to determine applicant’s eligibility for registration. Preparing appropriate correspondence if the application is denied, and preparing and distributing identification cards for approved applicants. Significant contact with the public and industry stakeholders in person, over the telephone, and by email.

Other skills needed:

Excellent customer service. Good oral and written communication (including telephone etiquette). Ability to use correct grammar, vocabulary, spelling and proofreading. Ability to operate a copier and other office equipment. This posting is for multiple vacancies: Positions 60011439 and 60011457. Position #60011457 is a REPOST. Previous applicants

MUST REAPPLY

to be considered. W e value our employees and are committed to providing flexibility in work schedules. This position qualifies for teleworking on a part-time basis as part of the State Telework Program. About the NC Dept. of Public Safety (DPS): The mission of DPS is to safeguard and preserve the lives and property of the people of North Carolina through prevention, protection, and preparation. DPS is comprised of approximately 6,000 permanent positions and nearly 13,000 NC National Guard soldiers and airmen. DPS employees help to ensure North Carolina is a safe place to live, work and visit through effective law enforcement, juvenile justice programs, emergency response and recovery and homeland security preparedness. Knowledge, Skills and Abilities / Competencies DPS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. [ Resumes may be attached as a supplement to the application but are not a substitution for a complete application .] To qualify for this position, applicants must demonstrate ALL of the following

KSAs :

Experience processing a high-volume of applications and/or data entry. Experience accurately interpreting or explaining information to clients/customers orally and/or in writing. Experience collecting, entering, organizing, and/or analyzing data/information. Experience answering a high-volume of customer or client inquiries by phone or email. Management Preferences (These skills are not required but managers may choose to interview/select applicants who demonstrate Management Preferences.) Experience using Microsoft Word, Excel, and Outlook Experience determining an applicant’s eligibility based on established qualifying criteria. Experience reviewing and evaluating criminal history information. Experience as an employee of an occupational licensing board or other governmental regulatory authority. Experience analyzing or interpreting statutes, administrative rules, regulations, policies, procedures, and/or training records. Minimum Education and Experience Requirements Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both . See oshr.nc.gov/experience-guide for details. High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience. Supplemental and Contact Information The North Carolina Department of Public Safety (DPS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. Consistent with the Americans with Disabilities Act (ADA), we are committed to full inclusion of qualified applicants and will review requests for reasonable accommodation to perform essential job functions during the hiring process or while on the job. Public Service Loan Forgiveness Program For applicants with student loans, becoming a state employee may include eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more. Transcripts Attaching transcripts is optional, however, we recommend applicants attach unofficial transcripts to assist in providing credit for education including in substituting education gained for experience. Additionally, qualifying for some positions may require validating hours of coursework in a specific field of study and transcripts are crucial to awarding credit. Degrees and transcripts must be achieved from an appropriately accredited college or university. Applicants who earned college credit hours but did not complete a degree program, must attach an unofficial transcript to receive credit for education. International degrees and transcripts must be evaluated for accreditation by a recognized evaluation service by the closing date of this posting.? Failure to provide documentation may result in ineligibility. The National Association of Credential Evaluation Services (NACES) has several options to provide credential verification: https://www.naces.org/members. Military Experience Applicants seeking Veteran’s Preference must attach a DD-214 Form (Certificate of Release or Discharge from Active Duty that includes Character of Discharge – Member 4 or Service 2 form) to the application. Applicants seeking

National Guard Preference:

A current member of the North Carolina National Guard in good standing must attach a NGB 23A (RPAS). A former member of the North Carolina National Guard who served for at least 6 years and were discharged under honorable conditions, must attach either a DD256 or NGB 22. The NC Dept. of Public Safety must adhere to the US Dept. of Justice Final Rule on the “National Standards to Prevent, Detect, and Respond to Prison Rape.” PREA Hiring and Promotion Prohibitions For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-524-5627. If there are any questions about this posting other than your application status, please contact . #

PPB NOTE

For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.

For permanent and time-limited appointments:

Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.