FAMILY SERVICES SPECIALIST I-II (Job ID# – 47542) Position Available In Hillsborough, New Hampshire

FAMILY SERVICES SPECIALIST I-II

(Job ID#

• 47542)

• Location:

•

US:

NH:

MANCHESTER

• Occupation Category:

• 21-0000 Community and Social Service Occupations

• Employment Type:

• Full-Time

• Post Date:

• 06/03/2025

• Close Date:

• 07/03/2025

• Salary:

• 19.960-30.020 USDDescription
• State of New Hampshire Job Posting
• Department of Health and Human Services
• Bureau of Family AssistanceManchester District Office
• Family Services Specialist I-II
• Multiple positions Available.

Family Services Specialist I

• $19.96
• 26.41 USDFamily Services Specialist II
• $22.50
• 30.02 USD
• This position offers a Trainee Status at a pay rate of $19.23 per hour; candidate must meet the minimum qualifications of family Service Specialist I, within one (1) year of hire date
• See total compensation information at the bottom of announcement.
• The State of New Hampshire, Bureau of Family Assistance has a Full Time vacancy for Family Services Specialist Trainee-II
• YOUR

EXPERIENCE COUNTS

• Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

Please see Minimum Qualifications for specifics.

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• SCOPE OF WORK

• Provide professional, whole-person needs assessment, information, and referral services.

Determines, certifies, and recommends for supervisory approval, eligibility for programs of assistance. To act as a liaison between clients and partner agencies, and to assist recipients in progress toward self-sufficiency. This position is assigned to the Bureau of Family Assistance and may be assigned to a District Office, client service center, and/or other work location as business requires.

As the levels moved from Trainee to II, the complexity of the casework becomes more challenging. However, the scope of work remains the same.

• RESPONSIBILITIES

• I-II
• Determines and certifies eligibility for all programs of assistance as assigned timely and accurately.

Interviews clients, in person or on the phone, and in a variety of community locations, using interactive interviewing techniques, and/or uses application and client data received via mail or electronically at a District Office, client service center, centralized unit, and/or other work location. Initiates collateral contacts to obtain information and verification required to complete determinations of initial and ongoing program eligibility, including processing complex multi-program cases, and complex case activities with minimal supervisory oversight.

• I-II
• In addition to the Trainee duties above; as assigned, reviews and verifies the 5-year asset history to identify improper asset transfers and determines penalty period when appropriate. Reviews monthly reports to identify client financial accounts and income not previously reported
• I-II
• Communicates professionally and effectively with a diverse client population, in person, on the phone, or online to assess whole-person needs, provide eligibility services, answer questions, provide program and service information, explain program criteria, and complete referrals.
• I•Includes testifying at Administrative Appeal Hearings and court proceedings.
• II•In addition to the duties above, Level II, Includes communications with financial institutions and follow-up contacts with clients to clarify or request additional financial information.

Includes testifying at Administrative Appeal Hearings and court proceedings.[]{style=”font family: ‘Times Ne”}