FAMILY SERVICES SPECIALIST I-II (Job ID# – 47542) Position Available In Hillsborough, New Hampshire
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Job Description
FAMILY SERVICES SPECIALIST I-II
(Job ID#
- 47542)
-
Location:
•
US:
NH:
MANCHESTER
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Occupation Category:
- 21-0000 Community and Social Service Occupations
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Employment Type:
- Full-Time
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Post Date:
- 06/03/2025
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Close Date:
- 07/03/2025
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Salary:
- 19.960-30.020 USDDescription
- State of New Hampshire Job Posting
- Department of Health and Human Services
- Bureau of Family AssistanceManchester District Office
- Family Services Specialist I-II
- Multiple positions Available.
Family Services Specialist I
- $19.96
- 26.41 USDFamily Services Specialist II
- $22.50
- 30.02 USD
- This position offers a Trainee Status at a pay rate of $19.23 per hour; candidate must meet the minimum qualifications of family Service Specialist I, within one (1) year of hire date
- See total compensation information at the bottom of announcement.
- The State of New Hampshire, Bureau of Family Assistance has a Full Time vacancy for Family Services Specialist Trainee-II
- YOUR
EXPERIENCE COUNTS
- Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.
Please see Minimum Qualifications for specifics.
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SCOPE OF WORK
- Provide professional, whole-person needs assessment, information, and referral services.
Determines, certifies, and recommends for supervisory approval, eligibility for programs of assistance. To act as a liaison between clients and partner agencies, and to assist recipients in progress toward self-sufficiency. This position is assigned to the Bureau of Family Assistance and may be assigned to a District Office, client service center, and/or other work location as business requires.
As the levels moved from Trainee to II, the complexity of the casework becomes more challenging. However, the scope of work remains the same.
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RESPONSIBILITIES
- I-II
- Determines and certifies eligibility for all programs of assistance as assigned timely and accurately.
Interviews clients, in person or on the phone, and in a variety of community locations, using interactive interviewing techniques, and/or uses application and client data received via mail or electronically at a District Office, client service center, centralized unit, and/or other work location. Initiates collateral contacts to obtain information and verification required to complete determinations of initial and ongoing program eligibility, including processing complex multi-program cases, and complex case activities with minimal supervisory oversight.
- I-II
- In addition to the Trainee duties above; as assigned, reviews and verifies the 5-year asset history to identify improper asset transfers and determines penalty period when appropriate. Reviews monthly reports to identify client financial accounts and income not previously reported
- I-II
- Communicates professionally and effectively with a diverse client population, in person, on the phone, or online to assess whole-person needs, provide eligibility services, answer questions, provide program and service information, explain program criteria, and complete referrals.
- I•Includes testifying at Administrative Appeal Hearings and court proceedings.
- II•In addition to the duties above, Level II, Includes communications with financial institutions and follow-up contacts with clients to clarify or request additional financial information.
Includes testifying at Administrative Appeal Hearings and court proceedings.[]{style=”font family: ‘Times Ne”}