Enrollment Operations Partner Position Available In Greenville, South Carolina

Enrollment Operations Partner

Job Category:

SCOPE

Requisition Number:

ENROL003639

Posting Details

Posted:

June 18, 2025
Part-Time South Carolina
Greenville, SC 296140001, USA Job Details
Description

POSITION SUMMARY

The Enrollment Operations Partner (Temporary) is a seasoned professional entrusted with maximizing conversions as SCOPE launches three new fully online programs this fall. Leveraging deep fluency with Slate, Canvas, StudentCentral, and established campus workflows, the Partner owns the end-to-end student journey—from first inquiry through admission, registration, and ongoing academic advising—while safeguarding data integrity and brand-consistent communications. Operating with substantial autonomy and collaborating campus-wide, the Partner applies expert judgment, accuracy, and discretion to remove barriers, deliver high-touch service, and drive enrollment and retention goals during this pivotal growth phase.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Focus Core Tasks Student Advising & Support

•  Serve as primary contact for assigned students, delivering prompt, courteous assistance.
•  Provide academic guidance on program requirements, sequencing, and university policies.
•  Coordinate accommodations and connect students with tutoring and support resources. Registration & Records
•  Process course registrations in StudentCentral and Slate; handle add/drop requests.
•  Maintain accurate data in InfoMan, Slate (CRM), and Canvas (LMS); ensure FERPA compliance.
•  Facilitate student payment arrangements in collaboration with Financial Services. Engagement & Risk Monitoring
•  Track log-ins, course participation, and grades to identify at-risk students.
•  Initiate timely outreach (email, phone, SMS) and document interventions.
•  Recommend retention strategies to SCOPE leadership. Cross-Functional Collaboration
•  Liaise with Admission, Registrar, Financial Aid, IT, and faculty to streamline enrollment processes and resolve student barriers.
•  Draft and proofread web content, email campaigns, and knowledge-base articles to ensure message consistency and accuracy. Process Improvement & Reporting
•  Analyze enrollment metrics and produce concise reports for leadership.
•  Recommend workflow enhancements to increase efficiency and student satisfaction.
•  Represent SCOPE with team insights in cross‑unit meetings

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Comprehensive understanding of university admission, registration, and academic-advising processes; able to exercise autonomous judgment in complex cases.
Exceptional written & verbal communication; customer service mindset
Highly motivated and able to work on own initiative
Detail oriented—excellent organizational and planning skills
Proven track record of delivering high-touch customer service and resolving student issues.
Demonstrated proficiency in Slate CRM, Canvas LMS, and StudentCentral SIS Qualifications
Education
Required Bachelors or better. Equal Opportunity Employer
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