ELIGIBILITY COUNSELOR 1* – 06102025- 68487 Position Available In Cumberland, Tennessee

ELIGIBILITY COUNSELOR 1

• 06102025
• 68487 3.5 3.5 out of 5 stars 32 Daniel Drive, Crossville, TN 38555 Job Information State of Tennessee Job Information Opening Date/Time 06/10/2025 12:00AM Central Time Closing Date/Time 06/23/2025 11:59PM Central Time Salary (Monthly) $3,197.00
• $4,001.00 Salary (Annually) $38,364.00
• $48,012.

00 Job Type Full-Time City, State Location Crossville, TN Department Human Services

LOCATION OF

(1)

POSITION

(S)

TO BE FILLED

DEPARTMENT

OF HUMAN SERVICES, ADULT AND FAMILY SERVICES DIVISION, CUMBERLAND COUNTY

For more information, visit the link below: https://www.tn.gov/content/dam/tn/human-services/documents/HRC0014220_EC1_Cumberland_62325.pdf This is an on-site position This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications Education and Experience:

Bachelor’s degree and experience equivalent to one year of full-time professional eligibility determination work. Substitution of Experience for

Education:

Qualifying full-time professional eligibility determination experience may be substituted for the required education on a year-for-year basis. Substitution of Experience for

Education:

Qualifying full-time para-professional experience as an Eligibility Assistant for the Department of Human Services may be substituted for the required education on a year-for-year basis. Substitution of Education for

Experience:

One year of qualifying graduate coursework in social services or human services may be substituted for the required experience.

Necessary Special Qualifications:

Applicants for this class must: Complete a criminal history disclosure form in a manner approved by the appointing authority; Agree to release all records involving their criminal history to the appointing authority; Supply a fingerprint sample prescribed by the TBI based criminal history records clerk. Overview This classification performs eligibility determination work of average difficulty. An employee in this class is customer facing and is responsible for interviewing customers and determining eligibility for SNAP and TANF programs. This classification performs responsibilities at the working level under general supervision. This classification differs from the Field Supervisor 1 in that an incumbent of the latter supervises employees within this classification. Responsibilities Manages a workload of initial and on-going eligibility determinations for SNAP and TANF programs based on specific demographic and economic criteria in accordance with Federal and State requirements through independently conducting probing interviews with customers by phone or in person. Provides case management for initial SNAP and TANF eligibility, ongoing eligibility, and customer changes to assess impact on continued eligibility through direct customer engagement via phone or in person. Calculates monthly income and expenses to ensure accurate budgeting. Documents information regarding verifications requested/received, benefits and services provided, and other case-related activity using a computerized case record and/or paper case files. Ensures accurate receipt of entitled benefits by reviewing, verifying and utilizing data provided by customers and multiple electronic systems while maintaining confidentiality. Assists customers with the application process and scheduling appointments. May review, develop, and monitor an individualized and mutually agreed upon plan for employment and/or training to meet customer¿s need and promote self-sufficiency. Reviews and interprets program policy and explains eligibility and ongoing responsibilities for programs/services to ensure customer understanding. Assesses customer’s strengths and considers their goals, desired outcomes, work activities, and supportive services to aid in self-sufficiency. Identifies benefits and services that may be available to customers within the Department or from external sources and makes referrals as appropriate. Develops and maintains partnerships with vendors and outside organizations to obtain information, promote programs and identify available services and benefits to effectively meet customer needs and promote self-sufficiency. Competencies (KSA’s)

Competencies:

Tech Savvy Decision Quality Optimizes Work Processes Communicates Effectively Instills Trust Knowledges:

Customer and Personal Service English Language Skills:

Mathematics Active Learning and Listening Complex Problem Solving Time Management Abilities:

Deductive Reasoning Inductive Reasoning Problem Sensitivity Written Comprehension Tools & Equipment General Office Equipment Computer/Laptop/Tablet Multifunctional Printer (Print/Copy/Scan/Fax) Calculator