Executive Assistant-Support – Island Company Position Available In Charleston, South Carolina

Executive Assistant-Support – Island Company The Island Company Johns Island, SC Job Details Full-time $60,000 – $75,000 a year 21 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Qualifications Microsoft Excel Field service English Mid-level Microsoft Office High school diploma or GED QuickBooks Front desk 1 year Associate’s degree Microsoft Outlook Calendar Communication skills Full Job Description This hybrid role combines customer-facing responsibilities with internal coordination and operations support. You will be the first point of contact for customers, manage scheduling and dispatching, and assist with day-to-day operations to ensure our field teams and administrative processes function efficiently. Other responsibilities include supporting Senior Leadership in day to day operations as needed.

Key Responsibilities Customer Service & Reception:

• Answer phone calls, emails, and online inquiries with professionalism and care.
• Provide service information, create service tickets, and communicate customer job updates.
• Maintain a calm, solutions-oriented tone in all customer interactions.

Scheduling & Dispatching:

• Schedule and coordinate service calls for HVAC, plumbing, handyman, and other service departments.
• Manage technician calendars, optimize routing, and adjust schedules as needed.
• Dispatch technicians based on skillset, urgency, and location.
• Confirm appointments, send reminders, and follow up after service is completed.

Operations Management Support:

• Monitor daily workflow to identify and resolve scheduling or staffing issues.
• Track job progress, technician availability, and material needs.
• Assist in workforce planning by identifying gaps in coverage and suggesting adjustments.
• Maintain organized records of jobs, technician performance, and customer feedback.
• Support inventory management by tracking materials used and coordinating reorders.
• Help streamline office systems and operational procedures to increase efficiency.
• Coordinate with vendors, subcontractors, or other third-party service providers as needed.

Administrative Duties:

• Input and maintain customer and job information in CRM or dispatch software.
• Create and manage work orders, service records, and internal documentation.
• Assist with billing, invoicing, and job costing as needed.
• Generate weekly reports on job status, team productivity, and scheduling metrics.

Qualifications Required:

• High school diploma or equivalent.
• 1-2 years in a receptionist, dispatcher, or administrative role.
• Strong communication, problem-solving, and multitasking skills.
• Comfort with scheduling and office software (Google Workspace, Microsoft Office, etc.

).

Preferred:

• , plumbing, or home services industries.
• Familiarity with CRM or field service platforms (ServiceTitan, Jobber, Housecall Pro, etc.). Work Environment & Benefits
• Office-based or hybrid
• Monday-Friday
• Competitive pay based on experience.
• Opportunities for growth into a full operations management role.
• [List applicable benefits: health insurance, PTO, holiday pay, etc.

]

Job Type:

Full-time Pay:

$60,000.00 – $75,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off

Schedule:

8 hour shift Monday to Friday No weekends

Work Location:

In person