Telephone Interviewer Position Available In [Unknown county], Florida

Telephone Interviewer Work Institute LLC Florida • Remote

JOB DESCRIPTION

WORKFORCE

RESEARCH INTERVIEWER

English only: $13-15/Hour based on experience. Bilingual Spanish/English up to $16/Hour based on experience. 2

Positions Available:

2 PM – 10 PM, M-F 10 AM – 6 PM, M-F I)

Our Company:

Work Institute is a leader in employee engagement, retention, and consulting that helps organizations attract, hire, and retain talent, improve performance, mitigate risk, and manage human capital. We partner with many of the most iconic employers in the United States and have conducted over 500,000 current and former employee interviews to provide unique insights into their respective workforces. This job is ideal for a person who is interested in survey work that is heavily involved in HR consulting. We are looking for a person who understands the importance of learning from data by collecting it in an appropriate and consistent way and who wants to learn the skill of telephone interviewing. II)

Key Responsibilities:

Conduct telephone interviews with potential, current, and former employees of a client base of diverse organizations and institutions. Ensure the accurate and timely recording of answers using the system provided. Ensure interviewing methods are done within best practices and standards of the Work Institute. Use a combination of probing strategies and natural curiosity to engage in a conversational partnership with interviewees to record answers, data, and sentiments to help understand their experiences. Be able to modify and adapt your language, style, and approach to the needs of the respondents and their clients. Maintain confidentiality as per Work Institute’s policies, best practices, and standard operating procedures. Work to obtain a level of productivity and quality matching the Work Institute’s standards and needs by working with our team and supervisors who will continuously provide support and mentorship. III)

What We Offer:

a. Excellent teamwork and organizational culture. b. Remote positions with flexible scheduling. c. Training opportunities and continuous development. d. Competitive pay and benefits for those who qualify. IV)

Requirements:

a. The ability to work remotely with a computer using an operating system of Windows 10 or higher, or equivalent, necessary to run our VPN and Remote Desktop tools. b. High Speed Internet. c. Beginner computer literacy skills including keyboard skills, ability to enter data accurately, and basic troubleshooting for using and accessing computer systems d. A remote office or space where you can work without disruption and maintain an acceptable level of confidentiality. e. Good customer service and interviewing skills. f. Demonstrate good written, verbal, and interpersonal skills. g. Bilingual candidates are highly desired. h. Background checks required for prospective employees prior to beginning work. Work Institute is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Job Type:

Full-time Pay:

$14.00 – $16.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to Friday Night shift Weekends as needed

Language:

Bilingual (Required)

Work Location:

Remote