Red Carpet Intake Specialist Position Available In Palm Beach, Florida

Red Carpet Intake Specialist Confidential Palm Beach County, FL 5 Start rated Palm Beach County Criminal Defense/Personal Injury Firm seeking an experienced Red Carpet Intake Specialist. Our Firm’s dedicated team of legal professionals is committed to providing outstanding service to our clients. Our ideal candidate will have legal experience in a law firm setting, exceptional organizational skills, and be detail-oriented. Our Firm believes strongly in investing in our employees and providing them with the resources needed to succeed.

Job Summary:

This position plays a crucial role as you are the first point of contact. Displaying empathy, patience, and transparency is essential as it provides clients with a positive experience and assurance with the services we provide. The Red Carpet Intake Specialist will be responsible for the intake of all potential new clients, managing the status of each lead with the assigned attorney, following up with potential new clients, sending welcome packets, delivering exceptional customer service from the outset, answering and routing phone calls, scheduling appointments, and performing various administrative tasks.

Key Responsibilities:

Intake:

Accurately intake all information for potential new clients, gather necessary documentation related to the matter, communicate lead status to the assigned attorney, manage weekly reports, and prepare client files upon being retained.

First Point of Contact:

Answering and routing phone calls and greeting guests.

Administrative Support:

Sort and distribute mail, filing, and other tasks as needed.

Scheduling:

Schedule appointments upon request and confirm all calendared appointments. Here’s why this could be the perfect fit for you: We are a smaller team, so your work will be noticed and appreciated Our office balances serious time spent on the work while enjoying each other’s company. Your growth is important to us, and we will support that by having someone to mentor you in this role. The work we do impacts our clients’ lives in so many ways. You will have the opportunity to see how your role plays a part in this. Does balancing life and a career feel like a juggling act? We believe in a well-balanced schedule for our team.

Qualifications:

High school diploma or equivalent. Legal experience in a law firm setting required. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Detail-oriented and excellent communication skills. Ability to work independently and as a part of a team.

Benefits:

Health Insurance Paid time off 401(k) matching

Job Type:

Full-time (Monday-Friday from 9 am-5:30 pm)

Pay:

$15.00-$20.00 per hour

Job Type:

Full-time Pay:

$15.00 – $20.00 per hour Expected hours: 40 per week

Schedule:

Monday to Friday Ability to

Commute:

Palm Beach County, FL (Required)

Work Location:

In person