Business Operations Support Specialist Position Available In Pulaski, Arkansas

Business Operations Support Specialist Consociate Health – 5.0

Little Rock, AR Job Details Full-time Estimated:

$34.9K – $43.2K a year 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance Qualifications Microsoft Word Microsoft Excel Medical collection Microsoft Outlook Medical office experience Mid-level Microsoft Office Administrative experience High school diploma or GED Analysis skills 1 year Communication skills

Full Job Description Job Description:

Consociate Health, a leading Third-Party Administrator, offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, and creates continuous learning and embraces the ideas and diversity of others. As part of our Mission to make Healthcare more accessible and affordable for our clients through innovation solutions and expert consultation, we value the inherent qualities that are foremost in our Mission, Vision, Values- Compassion, Humility and Impact, which allow us all to create authentic relationships with our team and our clients.

POSITION SUMMARY

The Business Operations Support Specialist is responsible for reviewing, evaluating, authorizing, and monitoring claims and/or analytics reporting related to Specialty Care Management programs and medical record collection. This role requires strong administrative and analytical skills to ensure accurate claims processing, reporting, and seamless customer service.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Conduct claims reviews for covered and non-covered services. Research and resolve claims and billing issues. Document claim review results and ensure timely updates. Collaborate with claims teams and providers to address issues. Manage medical record collection and maintain positive relationships with vendors. Provide excellent customer service, updating member information and vendor portals. Assist with various financial, programmatic, and administrative reporting. Provide reporting and data analysis. Perform routine audits of patient records related to analytics/reporting. Perform clerical duties such as data entry, filing, and answering calls.

GENERAL EXPECTATIONS

Present a positive image of Consociate Health at all times. Provide and promote the delivery of services with a prevailing attitude of respect and recognition of the personal worth and dignity of every individual whether they are a customer or co-worker. Communicate in a clear and concise manner, while also demonstrating receptivity through active listening. Identify and perform work that has not been specifically assigned, as needed. Continuously seek opportunities for improvement and suggest ways in which procedures/systems may be modified to accomplish tasks/goal efficiently and effectively. Demonstrate a teamwork philosophy by working cooperatively with others. Attend required in-service and staff meetings. Seek other educational opportunities directly related to this position. Preserve the confidentiality of all business-sensitive information, including but not limited to that of insured groups and individuals, employees and applicants. Adhere to established safety standards and utilizes proper techniques to avoid work-related injuries.

BENEFITS

Paid time off Paid Holidays Medical, Dental and Vision Insurance Basic Group Life, Short Term and Long Term Disability Voluntary Life, Critical Illness and Accident Coverage 401

K Plan:

Employees are immediately eligible with a 2% automatic enrollment. Consociate matches up to 4% of an employees’ annual salary.

Experience and Skills:

SERVICE EXPECTATIONS

Greet all people in a prompt and courteous manner. Communicate in a warm and courteous manner, making eye contact and speaking in a tone of voice that matches words. Ask customers what they need and strive to exceed their expectations. Offer and provide assistance whether or not the request falls within your specific job duties. Respond to customer requests in a timely manner consistent with Consociate Health’s standards and best practices, return calls promptly and keep them informed of delays before they ask. Make decisions based on customer needs, opinions, complaints or suggestions. Take appropriate steps to resolve problems to the customer’s satisfaction. Ask customers for their opinions, accepting criticism as an opportunity to improve service. Seek opportunities, provide value-added services, and eliminate tasks that do not serve our customer. Remain aware of products and services provided by Consociate Health. Project a positive, professional image when working.

KNOWLEDGE, SKILLS AND ABILITY REQUIREMENTS

High school diploma or equivalent. Strong organizational, prioritization, and communication skills. Proficiency in Microsoft Office (Word, Excel, Outlook). Ability to work in a fast-paced, multitasking environment. Knowledge of claims processing preferred. Medical office experience is a plus. Excellent oral and written communication skills. Strong interpersonal skills and ability to function as a team player. Experience in medical office settings. Minimum 1-2 years of experience in a medical office environment.

From:

Consociate Health