Front Office Staff Position Available In Lower Connecticut River Valley Planning Region, Connecticut

Front Office Staff 3.0 3.0 out of 5 stars 410 Saybrook Rd, Middletown, CT 06457 SUMMARY The Front Office Coordinator position interfaces with patients and families, physicians and staff, admits patients and processes their paperwork, and updates patient demographics/information in system. A key component of this job is coordination with patients via phone and other electronic media prior to the day of service, the collection of monies due on day of surgery, documenting these transactions in the billing system, and adhering to written policy regarding the handling of funds for procedures performed at the center. Works closely with off-site billing personnel and for matters involving case scheduling with the Clinical Director. Answer incoming phone calls. Monday- Friday 9am-530pm

RESPONSIBILITIES

• Greet surgical patients and their family members on the day of surgery, confirm all personal and insurance information with the patient.
• Enter demographic information in the computer software system.
• Answer incoming phone calls and directing calls to the appropriate individuals.
• Create the surgical record and identification wristband.
• Manage daily surgical schedule with Nurse Manager to assure proper order of cases.
• Enter future surgical cases in the computer system sent in via fax by the physician’s office.
• Coordinate with patients via phone and other electronic media prior to the day of service, the collection of monies due on day of surgery, and documenting these transactions in the billing system.

REQUIRED SKILLS

High school graduate or equivalent. Associates or bachelor’s degree preferred Previous experience in a clinical or hospital setting strongly preferred. Must be organized, efficient and a quick-learner. Have experience and/or strong desire to perform on-site collections of patient co-insurance, co-pays, and deductibles. Positive attitude, eagerness to complete difficult tasks, and helpful demeanor a must. Must have the skills necessary to operate office equipment that are required to fulfill job duties (i.e. computer experience, Microsoft Office Suite, etc.) essential. Medical Terminology experience and bilingual a plus. Good communication skills.

REPORTS TO

Business Office Manager Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Schedule:

Monday to

Friday Work Location:

In person