Administrative Office Assistant Position Available In Western Connecticut Planning Region, Connecticut

Administrative Office Assistant Danbury Overhead Door 26 Federal Road, Danbury, CT 06810 We are a fast paced and growing family owned and run business looking for an experienced administrative office assistant.

Job Requirements Customer Interaction:

Handle incoming customer inquiries via phone, text, and email in a courteous and professional manner. Provide accurate information regarding products, services, policies and procedures. Greet walk in customers and provide assistance.

Administrative Support:

Ordering and maintaining office supplies and equipment. Handling incoming and outgoing packages.

Documentation and Data Entry:

Maintain detailed records of customer interactions, transactions and work performed. Update customer information and ensure data accuracy. Maintaining and organizing physical and digital files and data base records.

Team Collaboration:

Work closely with other departments to ensure seamless customer experiences. Deliver administrative support for office staff, sales team and service/installation departments. Manage salesman’s appointment calendars.

Quality Assurance:

Adhere to customer service policies and procedures. Meet or exceed performance goals related to customer satisfaction, quality, and productivity.

Qualifications:

Proven customer support experience as a client service representative. Strong phone contact handling skills and active listening. Excellent communication and presentation skills. Ability to multitask, prioritize, and manage time effectively. High school diploma or equivalent; college degree preferred. Proficiency in Microsoft Office and QuickBooks (min of 3+ years required) Outstanding computer skills

Benefits:

Competitive salary. 401K with match. Paid time off/holidays

Hours:

Monday-Thursday 8:30am-4:30pm Friday 8:30am-4pm Saturday 9am-12pm (rotating approx. one Sat a month)