Dispatcher Service Coordinator Position Available In Alachua, Florida

Dispatcher Service Coordinator Bertie Heating & air. LLC. Gainesville, FL Job Details Full-time $20 – $25 an hour 4 days ago Benefits Health savings account Health insurance Dental insurance Paid time off Qualifications Microsoft Excel Microsoft Outlook Filing Mid-level Microsoft Office HVAC Data entry Organizational skills Multi-line phone systems Communication skills Office experience Full Job Description Company Overview Bertie Heating & Air, LLC is a family-owned and operated business with over 25 years of experience in the heating and air conditioning industry. We pride ourselves on building strong customer relationships and maintaining a professional, drug-free environment for our staff. Summary We are seeking a dedicated Service Coordinator to join our team at Bertie Heating & Air, LLC. In this role, you will be responsible for coordinating service operations, ensuring efficient dispatching of technicians, and maintaining communication with customers to uphold our commitment to excellent service. Responsibilities Coordinate daily service operations and manage technician schedules. Utilize transportation management systems to optimize service routes. Maintain accurate data entry for service requests and customer information. Communicate effectively with customers regarding service updates and inquiries. Oversee fleet management to ensure vehicles are properly maintained and utilized. Dispatch technicians to job sites in a timely manner and debrief technician after every call. Order warranty and non warranty parts from vendors when requested by technicians. File warranty claims and keep track of all claims, as well as returning warranty parts. Requirements Proven experience in a service coordination or similar role. Strong organizational skills with attention to detail. Excellent communication skills, both verbal and written. Familiarity with fleet management and dispatching processes is preferred. Proficient in data entry and willingness to learn software (service titan) If you are passionate about providing exceptional service and want to be part of a dedicated team, we invite you to apply today at Bertie Heating & Air, LLC!

Job Type:

Full-time Pay:

$20.00 – $25.00 per hour Expected hours: 40 – 45 per week

Benefits:

Dental insurance Health insurance Health savings account Paid time off

Schedule:

8 hour shift Day shift Monday to Friday Overtime Ability to

Commute:

Gainesville, FL 32609 (Required)

Work Location:

In person