Administrative Assistant Position Available In Brevard, Florida

Administrative Assistant Paradise Garage Door Services, Inc. 460 Sail Lane, Merritt Island, FL 32953

Job Title:

Administrative Assistant Paradise Garage Doors is one of leading garage door company on the east coast. Founded in 1996, the company has built a strong reputation for providing exceptional service and customer satisfaction (Check out our reviews!). We just completed our launch of our 4th location this year. We at Paradise Garage Doors love what we do. We love to serve others. Paradise Garage Doors offers a comprehensive range of garage door and garage door opener service, garage door and garage door opener installs solutions for homeowners throughout our community we serve. We take deep pride in our employees, customers, and community, bringing our culture with us at every interaction. We offer stability and growth for employees, fostering a family environment. As we grow, we are looking for an Administrative Assistant that can operate independently, work closely with our team to grow the company, and, most importantly, be a positive member of our family!

Job Description:

We are looking for an Administrative Assistant to perform a variety of administrative tasks to support our company’s principals. To be successful in this role you will need to be able to multi task and work quick on your feet. You will be the central point of contact for scheduling and dispatching our service technicians, ensuring efficient workflow and customer satisfaction. You will handle a high paced multi line phone system answering incoming customer calls, create dispatch tickets, and update customer information in a database. Their role also involves maintaining technician schedules, coordinating service appointments, and handling billing. We are looking for a person that will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results. The Administrative Assistant is the initial contact to team members, clients, technicians, and office staff, and plays a vital customer service role through providing administrative support and dispatching. You must love talking to customers and know how to turn on the charm! If you qualify for this position and are looking for a career, not just a job, please send your resume and a cover letter describing why you would be a good fit for this incredible opportunity with us.

Responsibilities:

Manage incoming calls and customer service inquiries. You will be actively working with customers via answering multiple incoming customer calls and scheduling importance for Garage Door Service and Estimates. Answer high paced multiple line phone system via web. Prioritize calls according to urgency and importance. Help process deliveries Maintain and schedule reoccurring maintenance appointments. Provide top-notch customer service and ensure timely and accurate processing of orders and inquiries. Identify and escalate issues or concerns raised by customers to the appropriate department for resolution. Provide exceptional customer service by addressing inquiries, resolving complaints and providing appropriate solutions. Handle customer complaints like a pro, and de-escalate any issues as necessary Maintain our customer database and ensure accurate record keeping Support business owner on projects as needed Bringing positive energy daily Assist in data entry/ bookkeeping (QuickBooks) Assisting in daily office needs Assist in growing the business. Taking it to the next level. Understanding customers’ needs and identifying sales opportunities. Explaining and demonstrating features of products and services. Requirements and skills Prior knowledge of Housecall Pro/Service Titan or other Customer Service Program a plus! Must be super organized and work in clean area. Weekly cleaning tasks as needed. Must be computer savvy Motivated & Driven Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills • Excellent verbal and written communication skills Strong listening skills Ability to work well in a fast-paced environment Ability to work under pressure We offer a phenomenal work environment with opportunities to learn and grow.

As one of the largest garage door service companies, Paradise Garage Doors looks for the best talent to serve our loyal customers and help you earn what you’re worth.

Work Where Your Heart Is Our tight-knit team environment helps promote success and upward mobility in the company. We want to know what your goals are and how we can help you achieve them.

Schedule:

M-F With mandatory rotating

Saturdays Pay Range:

$15.00-$19.00 Paradise Garage Doors 460 Sail LaneMeritt Isand, FL 32953

Website:

www.

ParadiseGarageDoors.

Biz Email:

ParadiseGarageDoors1996@gmail.com

Job Type:

Full-time Job Type:

Full-time Pay:

$15.00 – $19.00 per hour Expected hours: 40 per week

Benefits:

Paid time off

Schedule:

8 hour shift Monday to Friday Rotating weekends Ability to

Commute:

Merritt Island, FL 32953 (Required) Ability to

Relocate:

Merritt Island, FL 32953: Relocate before starting work (Required)

Work Location:

In person