Front Office Assistant-Outpatient Womens – Rockledge, FL Position Available In Brevard, Florida

Position Summary Orlando Health Medical Group is a comprehensive, physician led network providing expert care across more than 55 medical specialties. With over 900 physicians and 220 office locations, the group serves patients throughout Central as well as East Coast Florida and beyond, by offering services in cardiology, oncology, neurology, orthopedics, primary care, pediatrics, and women’s health. As part of the not-for-profit Orlando Health system, the Medical Group emphasizes coordinated, patient-centered care supported by advanced technology and board-certified specialists. Through Orlando Health Physician Associates the region s largest primary care network with over 75 locations, patients have access to same day and virtual appointments, ensuring timely and convenient healthcare services. Whether managing chronic conditions, providing preventive care, or addressing complex medical needs, Orlando Health Medical Group is committed to delivering high-quality, compassionate care tailored to each patient’s unique journey. Orlando Health | Choose Well Position SummaryThe front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor. Orlando Health offers a great benefits package that includes: Medical, Dental, Vison403(b) Retirment Savings Plan Health Savings Account (HSA)Flexible Spending Account (FSA)Paid Time Off (Up to 5 weeks to start)Life Insurance Extended Leave Plan (ELP) Family Care (child care, elder care, pet care)Paid Parental LeavePet Insurance Car Insurance 100% PAID Tuition as well as tuition reimbursment & monthly payments to help pay down any graduated school debt ALL benefits start day one ResponsibilitiesEssential FunctionsSchedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.

Obtains accurate and complete patient demographic and insurance information.

Processes all requests for medical records according to Orlando Health and department specific policies and procedures.

Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.

Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.

Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.

Interacts with patients and families in a professional manner.

Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.

Maintains compliance with all Orlando Health policies and procedures. Other Related FunctionsParticipates in Quality Assurance/Quality Indicator activities as assigned.

Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.

Practices the efficient use of supplies.

Assists billing service as requested. QualificationsEducation/Training High School graduate or equivalent. Licensure/Certification None. Experience Six (6) months experience in a clerical office, or general business, and/or customer service setting