Franchise Sales Administrative Assistant Position Available In Broward, Florida
Tallo's Job Summary: The Franchise Sales Administrative Assistant role involves various administrative tasks related to franchise relationships, such as data entry, compliance reviews, and report creation. Responsibilities include handling Franchise Owner Helpline calls, ensuring compliance with FTC and state regulations, and processing background screenings for new FBO applicants. The position requires at least 3 years of business or office management experience, proficiency in Microsoft Office, and bilingual skills in Spanish/English. The job is full-time with a salary of $55,000 per year, offering benefits like 401(k), dental, health, and life insurance, paid time off, tuition reimbursement, and vision insurance. The work location is in Deerfield Beach, FL.
Job Description
Franchise Sales Administrative Assistant 3.2 3.2 out of 5 stars 350 SW 12th Avenue, Deerfield Beach, FL 33442 The Franchise Sales Administrative Assistant performs numerous administrative and franchise relationship tasks/functions. Including, but not limited to, clerical work, compliance reviews, data entry processing, spreadsheet preparation, maintenance and creation of various reports in Microsoft Office. Responsible for Franchise Owner Helpline, taking calls from Franchised Business Owners and providing guidance, assistance, follow-up for resolution of any questions or concerns. Must be able to take initiative when solving problems and provide resolution within company guidelines. Responsible for ensuring all new Franchised Business Owner closing packages are compliant with FTC and/or state registration laws and regulations in accordance with guidelines provided by Legal Department. Processes all background screenings for new FBO applicants. Ensures timely distribution and filing of all new FBO agreements. Responds to enquiries for Franchise Sales and routes to appropriate region. Responds to Customer calls regarding billing enquiries, assists caller when able or routes to appropriate region.
RESPONSIBILITIES
Janitorial Franchise Agreement Processing:
Review of all Janitorial Franchise Closing Packages to ensure compliance with federal and/or state franchise laws/regulations in accordance with guidelines provided by Legal Department. Identify potential compliance issues and consult with Legal Department as necessary. Works closely with the local Support Center to resolve any issues. Prepares, copies and distributes approved Franchise Agreements and welcome package for approved FBOs. Maintains internal files containing copies of relevant documents from each franchise sale. Enters approval dates into Coverall Operating System (ERP/CRM) for all franchise sales. Provides monthly update to Regional GMs on all upcoming Franchise Owner Renewals And follows up for timely renewal. Process and review all changes/partner additions and business entity changes to existing agreements
Background Screenings :
Submits and monitors progress of background screenings for new FBO applicants with Third Party Vendor. Evaluates completed screening results to determine eligibility for approval and bonding through insurance providers based on requirements provided by Legal Department and Insurance/Claims Administrator. Work closely with Legal Department, Insurance/Claims Compliance Manager, General Managers, and/or Divisional Vice Presidents as deemed necessary. Alert Regional Management for any outstanding “Pending Issues” with new FO sale Maintain database of issues. Update Coverall Operating System (ERP/CRM) with status on all applicants.
Franchise Owner Help Line Calls:
Protect brand value and utilize business knowledge to resolve franchisee issues received through the Franchise Owner Feedback & Help Line. Manage and coordinate resolution of franchisee issues with the Support Center General Managers, reporting all issues to the Regional Vice President, and assuring timely response to the franchisees and closure. Independently researches franchisee issues alerting and conferring with the Legal Department where appropriate. Identifying to the Regional Vice Presidents and the Legal Department those Support Centers experiencing frequent and/or similar complaints from franchisees.
Regional Administration:
Process Franchisee EFT and Name Change Requests Enter the name changes into ERP/CRM Review and process regional Referral Check Requests to Finance Receive incoming Franchise Owner/Prospect calls and assist or direct to appropriate RSC Receive incoming customer billing calls and assist or direct to appropriate RSC Other Duties as Assigned.
REQUIREMENTS
Minimum experience: At least 3 years of Coverall business or Office Management experience.
Minimum education:
High School Diploma or equivalent. High level of proficiency in Microsoft Office (MS Word, Excel, Outlook, and Power Point). The ability to use the Coverall Proprietary Operating System is highly desirable. Bi-Lingual Spanish/English is required. Excellent written and verbal communication skills. Strong customer service orientation. Professional demeanor; high level of attention to detail a must. Ability to network effectively and maintain working relationships with team members. Independent organization and project management skills to prioritize and complete multiple assignments and coordinate workflow. Strong planning, organizational and time management skills. Ability to handle and maintain confidential information sensitively utilizing discretion. Consistently reliable attendance
Job Type:
Full-time Pay:
$55,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance
Schedule:
8 hour shift Monday to Friday Ability to
Commute:
Deerfield Beach, FL 33442 (Required)
Work Location:
In person
