Service and Product Support Coordinator Position Available In Broward, Florida

Service and Product Support Coordinator 3.0 3.0 out of 5 stars Fort Lauderdale, FL 33315

Position Summary:

Provide customer service and administrative support for the Service and Product Support Departments.

Essential Functions:

other duties may be assigned. Create quotes daily after reviewing all PM Inspections completed by the PM Department. The quotes will be based on recommendations from technician notes on the inspections. Monitor and review all work orders daily and obtain necessary purchase order information. Assist the Service and Product Support Managers and/or Service Advisor/Dispatcher in daily service activities. Work closely with the Service and Product Support Managers and Technician Communicators (TC) to ensure accurate Technical Report Guidelines (TRGs) and quoting. Compile and produce periodic operational reports for supervision and management review. Assist Product Support by ensuring PM maintenance quotes are completed and submitted within 24 hours of inspection. Create and organize service folders, including estimates, lead recorder entries, and methods of payment for service work. Process and collect credit card payments for service transactions. Add leads into the lead recorder system and maintain accurate records for service and product support opportunities. Update the service scheduler to ensure accurate and efficient planning for service jobs. Assist with the processing of invoices from outside vendors for service-related transactions to ensure timely payment and proper documentation. Support the management and updates of the service letter spreadsheet, ensuring it reflects current service and product support activities. Advise service and product support management on issues that may hinder the smooth operation of these departments.

Note:

Major quotes for service and product support will continue to be handled by the Technician Communicators (TC) team. Backup Functions Other duties may be assigned, such as: Supporting service- and product support-related administrative functions during team absences. Producing reports and assisting with the creation of periodic work schedules for service and product support activities.

Specific Skills:

Skill in the use of personal computers and related software applications. Knowledge of planning and scheduling techniques. Skill to place orders and process back orders Skill in organizing resources and establishing priorities. Ability to communicate effectively, both orally and in writing. Ability to work effectively and efficiently in the resolution of difficult and/or stressful scheduling issues. Ability to prepare routine administrative reports and paperwork. Ability to maintain quality and safety standards.

Company Provided Tools:

Cell Phone Laptop Specific Training Needs:

Pre-Requisites for all employees Course ID Course TBD Supervisory Responsibilities N/A Education and/or experience: High school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills:

Basic Skills – Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Reasoning Ability:

High Skills – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Certificates, Licenses, Registrations N/A Other Skills and Abilities N/A Other Qualifications N/A Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.