Administrative Assistant Position Available In Collier, Florida

Description We are offering a long-term contract employment opportunity for an Administrative Assistant in the Real Estate Property/Facilities Management industry. This role is based in Naples, Florida, and will involve working closely with the onsite manager and maintenance manager.

Responsibilities:

• Engage in customer service by answering inbound calls, assisting with inquiries, and providing information on association written policies
• Take responsibility for data entry tasks, including updating customer details in the CINC Association Management software
• Schedule, monitor, and document repair and maintenance work orders, coordinating with the maintenance manager as necessary
• Handle the process of sales and leases, including obtaining background checks
• Distribute new owner and lessee packets, ensuring all necessary information is provided
• Create and distribute event flyers, and update the TV channel with current notices and activities
• Manage the purchase of routine office and maintenance supplies
• Maintain the gate access system, issuing barcodes and access cards as needed
• Forward vendor invoices and owner payments to the appropriate office for approval and crediting. Requirements
• Proficiency in answering inbound calls with a customer-centric approach.
• Exceptional customer service skills, with a proven track record of handling customer queries and complaints.
• Ability to efficiently perform data entry tasks with high accuracy.
• Excellent written communication skills for effective email correspondence.
• Experience in managing both inbound and outbound calls.
• Proficiency in Microsoft Excel for managing and analyzing data.
• Familiarity with Microsoft Outlook for scheduling, sending emails and managing calendar events.
• Knowledge of Microsoft PowerPoint to create effective presentations.
• Strong skills in Microsoft Word for drafting, editing, and formatting documents.
• Capacity to schedule appointments accurately and efficiently.

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