Equipment Support Coordinator Position Available In Duval, Florida

The Equipment Support Coordinator provides support to the sales team and manages equipment sales and service order related duties. This role uses a project management approach/process to ensure accurate tracking and reporting. ( This is meant to be a guide. Duties may vary dependent upon management.)

Essential Position Functions:

Create and log equipment proposals requested by the sales team, including the creation of job folders for accurate tracking, ensuring that proposal information is accurate, includes company required terms/conditions and approved credit information. Organize, maintain and update quotation templates on and ongoing basis. Compile and manage the documents that are required for accepting and processing an equipment order, ensuring approvals and signatures have been captured. Source, quote and order parts for customers and technicians. Bill equipment service orders. Submit, track, and manage all parts purchase orders. Assists in the coordination, scheduling and completion of special projects as appropriate. Responsible for maintaining and organizing warehouse and technician parts inventory. Act as a liaison and coordinate communications/administrative activities with specialists, vendors, branch employees and the management team on a daily basis as required. Organize, maintain and update customer files related to quotes, orders and billing. Utilize the CRM (Customer Relationship Management) system as required to track and manage quotes and equipment orders. Assist in the coordination with service team to plan/prepare for upcoming repairs, installations, cost of work completed, finalizing the required information for billing. Assist with the managing of customer orders, including entering orders for equipment, entering customer invoices for “progress payments” and final balances due. This includes the management of the deposit process required of customers and suppliers, tracking the deposit as it progresses through the system for timely response in placing orders and shipping equipment. Facilitate communication with the necessary parties throughout the order process to manage expectations of equipment arrival. Assist in invoicing of customer orders, ensuring that the correct employees receive accurate commissions for items sold. Maintain and monitor the listing of vendor accounts payable and customer accounts receivable related to all equipment orders. Partner with Accounts Payable/Receivable teams to apply customer payments and make vendor payments. Assist in correspondence with vendors to manage the status of all orders, and to process vendor check requests. Properly document all internal/external customer interactions and ensure the availability of all packaging equipment documentation. Assist in streamlining processes in all areas related to equipment quotes, orders and service processes. Assist in creating all required End of Month (EOM) reports as requested. Provide support and back-up to the support team as required. Other duties as required. This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company. Education and/or

Experience:

High school diploma or GED required. Bachelor’s degree or related equivalent experience preferred. 3 – 5 years of proven coordination and or/service delivery experience required. Ability to lead projects from kickoff to completion. Technical proficiency to be able to plan, track and manage orders across the organization. Client service experience preferred with acute attention to detail. Problem solving skills and demonstrated ability to take initiative. Strong organizational skills to manage schedules, documents and resources efficiently. Must have intermediate Microsoft Office (Word, Excel, Outlook) skills. Must be able to efficiently use a Windows-based computer. Ability to prioritize and complete assignments accurately and in a timely manner. Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment. Strong interpersonal, oral, and written communications skills. Must be able to read and communicate in English, for safe and effective performance of the job and business operations. Must be able to work alone, and with a team. Must be able to pass a drug screen and criminal background check.

Work Environment:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands Regularly required to walk and stand continuously for long periods of time. Talk or hear, both in person and by telephone. Reach with hands and arms. Repetitive bending, twisting. Specific vision requirements include close vision, distance vision and the ability to adjust focus. Lift up to 25 lbs. Ability to push/pull/leverage up to 25lbs. Mental Demands Regularly required to use written and oral communication skills. Will interact regularly with managers and staff. Must be able to work independently with little supervision. Work Environment Employee works in an office environment, and the noise level is usually quiet. Mac Papers + Packaging is an equal opportunity employer and makes employment decisions without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other protected category.