Administrative Assistant/CSR Position Available In Escambia, Florida

Administrative Assistant/CSR Precision Door Service 101 West Ensley Street, Pensacola, FL 32534 This position is busy and fast-paced. Must perform with patience, effective communication, accuracy, technical knowledge, and timeliness to execute daily tasks. Responsibilities include, but are not limited to:

• Promptly answering incoming phone calls, chat messages, and emails.
• Monitor technician schedules
• Update customers with technicians ETA’s if they are running behind or ahead
• Contacting next day customers to move up when needed
• Routing schedules to the best efficiency
• Ensure customers are moving through the door process timely and efficiently
• Process Residential Door Orders
• Greet visitors in a professional manner
• Provide visitors with information and direct them accordingly.
• Perform other administrative support tasks, including updating and sorting files, drafting and proofreading correspondence, and conducting research.
• Document all inquiries, requests, resolutions, and follow-up task
• Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines.
• Display a courteous and empathetic attitude to all customers
• Follow procedural guidelines and perform research to answer customer inquiries and requests
• Grow existing customer accounts through exceptional customer service and effective sales techniques
• Meet quantitative performance metrics as outlined
• Keep customer accounts current by verifying and updating databases during calls. Qualifications Needed
• Proven experience as an administrative assistant or office admin assistant
• Knowledge of office management systems and procedures
• Working knowledge of office equipment
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• Maintaining a positive attitude
• Ability to work well with others including: Leadership Team, technicians, and fellow Office Staff.

Skills:

Multitask Computer literate. Effective communication Problem Solving/Conflict resolution Active listening Attentiveness Empathy Adaptability Dependability Quick thinking

Responsiveness Job Type:

Full-time Pay:

From $17

• $18 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Life insurance Vision insurance

Schedule:

Monday to

Friday Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Required)

Office Assistant:

1 year (Required) Computer literacy: 1 year (Preferred)

Work Location:

In person

Job Type:

Full-time Pay:

$17.00

• $18.

00 per hour

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Life insurance Vision insurance

Schedule:

Monday to Friday Ability to

Commute:

Pensacola, FL 32534 (Required) Ability to

Relocate:

Pensacola, FL 32534: Relocate before starting work (Required)

Work Location:

In person